- Expedient (Cleveland, OH)
- Summary We're seeking an AI Customer Success Manager to serve as the primary advocate for our AI CTRL clients, ensuring they achieve measurable business ... helping them integrate AI solutions into their workflows Key Responsibilities Customer Success (80% Focus) + Lead client workshops, training sessions, and… more
- Palo Alto Networks (Santa Clara, CA)
- …fixes, and influencing the product backlog to prevent future issues. + Define AI Success Metrics & Optimization: Establish and monitor comprehensive success ... an IT Business Analyst, you will be the strategic force transforming our Customer Support operations through AI , focusing on maximizing efficiency and delivering… more
- Pegasystems (Waltham, MA)
- Senior Software Quality Engineer, AI Automation, Customer Decision Hub Job Category: Information Technology Location: US - Massachusetts - Waltham **Meet Our ... decision at a time. Our flagship 1:1 engagement solution, Customer Decision Hub (CDH), is changing the way businesses...managers and engineers to translate their visions into scalable, AI - driven validation strategies. **Who You Are:** +… more
- Oracle (Columbus, OH)
- …closely with Engineering, User Experience, Sales, Marketing, Services, and Customer Success to deliver AI - driven solutions that transform customer ... Define success metrics and analytics to monitor AI Agent adoption, customer satisfaction, and business...product line [BW1] . + Deep domain expertise in AI - driven customer service solutions, including… more
- NRG Energy, Inc. (Houston, TX)
- …years in technology transformation roles. . Demonstrated success in leading AI /automation projects in a customer service environment. . Strong understanding ... This role is responsible for identifying, implementing, and optimizing AI - driven solutions that improve containment, deflection, and...analytics, and intelligent routing, etc. + Identify and implement AI use cases that enhance the customer … more
- Oracle (Boise, ID)
- …sales, and executive leadership, digital campaign content, product launch materials, and customer success stories-that clearly demonstrate the business value of ... teams to expand market awareness, customer engagement, and continued global customer adoption of the Oracle Autonomous AI Database portfolio. You'll play… more
- Waystar (Atlanta, GA)
- …Vice President, Kaizen AI Initiatives, leads the integration of AI - driven continuous improvement across an organization, focusing on enhancing operational ... efficiency and customer experience through strategic AI deployment. This...AI standards to drive measurable business value. Lead AI - driven transformation: Develop and execute a multi-year… more
- Teradata (Baton Rouge, LA)
- … value at scale. + **Go-to-Market (GTM):** Work with sales, marketing, and customer success to align product vision with commercial execution and market ... AI , you will serve as a strategic and customer -facing leader who drives the vision, execution, and growth...analysis. You will also help shape and influence Teradata's AI - driven future, identifying opportunities where innovation and… more
- PPL Corporation (Louisville, KY)
- …Successful candidates have excellent communication and networking skills, a passion for being customer -centric, have a digital and AI first mind set, be ... mentor, and develop a high-performing team of data and AI professionals skilled in customer transformation programs...principles by ensuring transparency, fairness, and accountability in all AI - driven processes. 9. Ensure that the field… more
- Intuit (Mountain View, CA)
- …offerings.** + **Stakeholder Management: Align with stakeholders, including service partners and customer success teams, to drive adoption and ensure success ... service experts, and senior leadership - to design, launch, and optimize industry-leading AI - driven experiences and agent - expert collaboration. You will own… more
- Intuit (Mountain View, CA)
- …offerings. + Stakeholder Management: Align with stakeholders, including service partners and customer success teams, to drive adoption and ensure success ... service experts, and senior leadership - to design, launch, and optimize industry-leading AI - driven experiences and agent - expert collaboration. You will own… more
- Zscaler (San Jose, CA)
- …of intelligent AI agents that interface with other tools. 2. Applied AI Solutions: Focused on customer -facing applications and solutions, such as the ... Customer Support Portal where an AI agent answers questions, triages needs, and creates support...audience. + Demonstrated analytical skills to gather data, define success metrics, and make data- driven product recommendations.… more
- PNC (Pittsburgh, PA)
- …our employees feel respected, valued and have an opportunity to contribute to the company's success . We are looking to hire an AI Search Strategy Lead within ... currencies we trade in. When a current or prospective customer asks an AI agent, "What are...technical analysis. You will be expected to: 1. Optimize AI - Driven Product Recommendations You will analyze and… more
- Autodesk (San Francisco, CA)
- …a highly matrixed environment spanning marketing, sales, commerce, and customer success . Your focus is not abstract AI strategy, but translating intent ... intelligent experiences that power Autodesk's marketing, sales, commerce, and customer success motions. In this role, you...experience in a software company + 5+ years in AI /ML, data strategy, or platform- driven transformation roles,… more
- EDB (Madison, WI)
- …Product Management ( AI )** to own the strategy, vision, and roadmap for AI - driven products, bridging business needs with complex technologies like ML and ... launching AI -powered products and features that directly address critical customer pain points and deliver clear, measurable business outcomes and commercial … more
- Ricoh Americas Corporation (Boulder, CO)
- **Applied Machine Learning and AI Engineering Intern** **Come Create at Ricoh** If you are seeking a team driven by passion and purpose, come create with us at ... Ricoh. We are a team of information seekers and customer -obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business… more
- Wayfair (Boston, MA)
- …you will apply large language models (LLMs) and LLMops expertise to transform complex customer service challenges into scalable, AI - driven tools that boost ... AI Scientist to design and deploy innovative AI solutions for Wayfair's Customer Service team....agent efficiency and elevate customer satisfaction. Success in this role requires comprehensive experience and deep… more
- JPMorgan Chase (New York, NY)
- …inclusivity and accessibility. Your expertise in experience strategy, inclusive design, and AI - driven solutions will ensure our offerings are not only visually ... wireframes, and prototype interactions for key touchpoints, including conversational flows and AI - driven user journeys, as you lead end-to-end design initiatives… more
- Siemens (Montpelier, VT)
- …across data science, low-code engineering, AI modeling, industry expertise, and customer success . Make a measurable impact-as we build the leading Data ... cross-functional pursuit teams-including Solution Architecture, Data Science, Industry Experts, Customer Success , Partners, and Siemens global account teams.… more
- ServiceNow, Inc. (Austin, TX)
- …partners in adapting their global business strategies and reference architectures to prioritize ServiceNow AI as a driver of customer value and partner growth. . ... and global sales teams to secure design wins and customer adoption that validate AI investment. ....with a track record of influencing C-level leaders. . Results- driven mindset with measurable success in driving… more