- M&T Bank (Williamsville, NY)
- … Quality Assurance Manager, you will lead a high-impact team within our Customer Advocacy division, focusing on the most critical and escalated customer ... , mitigate risk, and champion the voice of the customer . This role goes beyond traditional quality ...Identify trends, recommend improvements, and implement solutions that elevate customer advocacy and reduce risk. + **Collaborate… more
- ServiceNow, Inc. (Santa Clara, CA)
- …as we pursue our purpose to make the world work better for everyone. **The Customer Advocacy Excellence Manager** will partner closely with the Director of ... engage with customers and executives. **This role has two core pillars** **1. Customer Advocacy Excellence Leadership** Support the development of an advocacy… more
- Blue Cross and Blue Shield of Minnesota (Eagan, MN)
- …disease management processes, skill sets and tools. Care Advocacy Health Coach is responsible for answering customer questions pertaining to product ... Utilizes BCBSM customer service systems and tools to deliver Care Advocacy to designated accounts. * Identifies opportunities for connecting members to group… more
- Cordis (Miami Lakes, FL)
- …a Supplier Development Engineer at Cordis, you will be the influential coach , analytical thinker, and creative collaborator who elevates our supplier partners. Your ... mission is to enable suppliers to feel ownership over quality processes while you skillfully shape outcomes through mentoring, capability-building, and structured… more
- Intuit (San Diego, CA)
- …and Continuous Improvement team, responsible for embedding a culture of data-driven quality , coaching excellence, and customer obsession across Intuit's ... Management System (QMS) strategy that drives measurable improvements in Service Quality , customer outcomes, and business performance. You will work closely… more
- ECP (Chicago, IL)
- …This role is ideal for someone who thrives at the intersection of customer advocacy , internal operations, and organizational scaling. Someone who can support ... in a customer -centric manner. + Oversee key moments in the customer lifecycle to ensure consistent, high- quality onboarding, adoption, training, and… more
- Tucson Electric Power (Tucson, AZ)
- …of building consensus across diverse stakeholder groups. + Deep understanding of customer trust, loyalty, and advocacy , with measurable success in improving ... **Principal, Customer Centric Research** Company **Tucson Electric Power** Location...We embrace a spirit of giving, dedicated to improving quality of life in the communities we have served… more
- Kalkomey Enterprises, LLC (Dallas, TX)
- …+ Oversee resolution of escalated customer issues, ensuring timely and satisfactory outcomes. Customer Advocacy + Act as the voice of the customer within ... service issues, ensuring effective resolution through problem-solving, empathy, and proactive communication. Customer Advocacy & Voice of the Customer (VoC)… more
- UnityPoint Health (Sioux City, IA)
- + Area of Interest: Management + FTE/Hours per pay period: 1.0 + Department: Quality Improvement- SLRMC + Shift: Full time days + Job ID: 166820 Overview ... UnityPoint-St Luke's Hospital Full-Time Days Monday-Friday The Director, Quality and Clinical Effectiveness is the Market leader with responsibility for overall … more
- Intuit (Mountain View, CA)
- …operations, enhancing efficiency and support quality . + **Champion a culture of customer and expert advocacy ** , driving a mindset of excellence and ... customer and expert experience excellence, driving partner teams to deliver high- quality outcomes that resolve customer issues, drive satisfaction, and… more
- HD Supply (Santee, CA)
- …are consistent with overall business unit and company objectives. Oversee training and quality metrics of a multi-site customer care organization. Identify and ... customer experiences and implements training and programs to improve customer experiences. Develops and manages world class quality assurance aspects… more
- GE Vernova (Boston, MA)
- **Job Description Summary** The Customer Success Manager will be responsible for managing and developing strong relationships with our existing contractual ... customers, while generating controls aftermarket services growth in the existing contractual customer base. The Customer Success Manager will be primary point of… more
- Genentech (Fort Worth, TX)
- …are highly engaged in their treatment and with their communities via local advocacy chapters where they often attend meetings and events along with the HCPs. ... As we embark on this journey, we are seeking to build strong, customer -focused teams who will represent Genentech with integrity. **The Opportunity:** As a… more
- Regeneron Pharmaceuticals (Sleepy Hollow, NY)
- …disease therapies. Leading a lean team, this individual will operate as a player- coach , setting the strategic direction while also rolling up their sleeves to ... provide hands-on support for critical projects, and ensure the delivery of high- quality insights. This individual must be a highly collaborative and customer… more
- Otsuka America Pharmaceutical Inc. (Harrisburg, PA)
- …supporting identification for evidence generation needs, and collaboration with patient advocacy and policy teams to ensure strategy reflects patient perspectives. ... The Director is responsible for medical customer engagement, including the hiring, development, coaching, and strategic deployment of the Rare Disease MSLs… more
- Omaha Children's Hospital (Omaha, NE)
- …is to improve the life of every child through exceptional care, advocacy , research and education. As the state's only full-service pediatric healthcare center, ... the daily clinical operational activities of the unit. Ensures the delivery of quality patient care by holding staff accountable to established patient care and… more
- Boll & Branch (Edina, MN)
- …by delivering exceptional hospitality, supporting store leadership, and elevating the customer experience through service, storytelling, and design expertise. As a ... and Assistant Store Manager to ensure operational excellence, support training, nurture customer relationships, and help drive business results. This role is ideal… more
- Boll & Branch (Bethesda, MD)
- …an impact locally. + Equally comfortable analyzing business metrics and curating beautiful, customer -first experiences. + A hands-on coach who leads by example ... be empowered to make decisions that drive performance, community connection, and customer love. + Achieve and exceed sales and profitability goals while managing… more
- HUB International (San Diego, CA)
- …the peace of mind that what matters most will be protected-through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing ... team provides critical support to clients through day-to-day program oversight, client advocacy and systems management in order to effectively manage their health… more
- Highmark Health (Jefferson Hills, PA)
- …complaints, management of complaint and grievance process, patient and family advocacy , tracking and trending, reporting and identification of opportunities for ... care reviews. Collaborate with legal counsel to mitigate risk. Collaborate with Quality to provide trends regarding care concerns. Collaborate with EEHI for… more