- JPMorgan Chase (New York, NY)
- …in tools such as Figma, Voiceflow, Lucid Chart, Nuance Mix, or similar conversation design software + Experience creating conversational experiences in ... design leader who combines deep expertise in conversation design with a strong understanding of...inclusion + Collaborate with cross-functional teams to integrate user experience design into the product development processes… more
- Public Storage (Plano, TX)
- …and future-state customer journeys that leverage autonomous AI agents across voice and chat channels ** Conversation Design & Prompt Engineering:** Design ... efficiency at the cutting edge of AI innovation. **Qualifications** + 4+ years of experience in conversation design , UX design , business analysis,… more
- JPMorgan Chase (New York, NY)
- …insights. As a Conversation Design Lead on the Chase Voice (IVR) and Chat Conversation Design team, you will play a critical role in promoting AI ... tone, and pacing on user experience . + Design and optimize IVR and chat flows,...as Figma, Voiceflow, Lucid Chart, Nuance Mix, or similar conversation design software. + Experience … more
- Walmart (Bentonville, AR)
- …are intelligent, compliant, and friction free. As Sr. Manager, Automation & AI Conversation Design , you will support the strategy, systems, and design ... function works at the intersection of AI governance, product design , LLM prompt engineering, contact center operations, and the...+ Strong familiarity with LLMs, NLU/NLP, prompt engineering, and conversation QA. + Deep experience with contact… more
- Microsoft Corporation (Redmond, WA)
- …the customers' behalf during the conversation . And, we will learn from each conversation . Every call, meeting, or chat will make the next one better. ... a Senior Software Engineer - Backend in IC3 (Intelligent Conversation and Communications Cloud) team, you empower Microsoft's first-party...systems, and/or real time media. + 2+ years of experience building design documents for large scale… more
- LinkedIn (Mountain View, CA)
- …messaging experience , from yesterday's email-like heavy outreach to tomorrow's chat -like experience , light-weight and delightful. In addition, you'll help ... Modernize the messaging experience to transition messaging from email towards a chat -like experience + Ensure every inbox is valuable by building experiences… more
- General Motors (Albany, NY)
- …usability and user-centered design principles. + Develop and promote conversation design best practice standards, reusable interactional patterns, and ... processes. + Deliver effective design documentation to communicate experience requirements, ...of Generative AI for Conversational Experiences, foundational elements of Conversation Design , and LLMs. + Ability to… more
- General Motors (Warren, MI)
- …to craft compelling audio experiences for all GM brands. + Promote conversation design best practice standards, reusable interactional patterns, and processes. ... + Advanced understanding of Conversational AI Technologies, foundational elements of Conversation Design and LLMs. + Proven demonstration of excellence… more
- Capgemini (New York, NY)
- …dialog systems * Hands on experience with Kore.ai platform, preferably XO11 * Experience designing large scale voice and chat experiences * Strong ability to ... Product Owner (Agent Experience ) Choosing Capgemini means choosing a company where...responsibilities * Own end to end conversational AI capability design using Kore.ai XO11 DialogGPT * Define dialog patterns,… more
- Microsoft Corporation (Redmond, WA)
- **Overview** We are developing the **Intelligent Conversation and Communications Cloud** **(IC3)** to support Microsoft's real-time conversation products like ... of users with dependable audio, video calls, meetings, and chat services. We also offer our core features to...to join our team! The Applied Scientists II will design , develop and ship AI models into the Teams… more
- Bristol Myers Squibb (San Francisco, CA)
- …translates into effective launch + Proactively engages in scientific and clinical conversation to ensure development of a medical plan that is both product/disease ... medical and GDO and as defined by the study scope document **Required Qualifications & Experience ** + MD, PharmD, PhD, APP, PA, NP with experience in a specific… more
- Lovingly (Hopewell Junction, NY)
- …systems handle the operational execution while you focus on the strategic design and tactical configuration. This isn't administrative work or boring operational ... the repetitive execution. You might spend Monday designing AI customer experience systems that Claude will operate, Tuesday building marketing automation workflows… more
- Applied Technology Services (Baltimore, MD)
- …requirements for CRM enhancements. As needed write use-cases and stories in conversation with customers. + Design business processes by analyzing stakeholder ... environment. RESPONSIBILITIES : BUILDING ENHANCEMENTS (40%) + Flow Development : Design , develop, and optimize Salesforce Flows to create scalable, maintainable, and… more
- nVent (IN)
- …computer science, mechanical engineering, or equivalent + 1-2 years of related experience required; working with Electrical design tools in the Enclosure ... applications + Address customer issues over the phone, email, chat , and in person + Supervise progress on customer...English with a strong ability to hold technical (engineering) conversation + Experience with post-sales implementation and… more
- Concentrix (Salt Lake City, UT)
- …and clients. You will work with the best in the world to design , implement and strategize IT, security, application development, innovation, and solutions in today's ... is looking for a technically-minded Product Manager with deep enterprise software experience to lead our conversational AI platform. If you have an engineering… more
- Microsoft Corporation (Redmond, WA)
- **Overview** Microsoft 365 (M365) Intelligent Conversation and Communications Cloud is the platform that powers billions of real-time customer conversations across ... for the modern workplace where every call, meeting, or chat will make the next one better. We are...everyone can thrive at work and beyond. **Responsibilities** + Design , develop and operate features for large-scale distributed software… more
- Wolters Kluwer (Coppell, TX)
- …and build quick proofs of concept. Proficiency in Azure Well-Architected principles, experience with VS Code and GitHub Copilot, and the capability to ... where needed; propose modularization boundaries and refactor plans. . Design product‑specific interfaces and integrations with adjacent systems; ensure backwards… more
- Leidos (Baltimore, MD)
- … and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat + Experience with process flow documentation creation. + Experience ... The successful candidate will have fluency in AWS Connect design and development principles and work with stakeholders to...Engineering, or a related field and 8 years of experience . Additional years of experience may be… more
- Google (Los Angeles, CA)
- …into long-term, retained engagement. You will blend product growth, AI behavior design , and conversational UX to tackle the critical "understanding gap," ensuring ... retain new and marginal users + Drive Growth Through Conversation : Create systems and strategies to guide discovery in...: Create systems and strategies to guide discovery in chat , ensuring replies surface relevant capabilities, use cases, and… more
- Cisco (San Jose, CA)
- …programming language (eg, Python, TypeScript/JavaScript, Go, or Java) and solid software design /debugging skills. + Some hands-on experience with LLM APIs and ... and Services team provides the core runtime and developer experience that power AI across Splunk and Cisco. We...Implement features for GenAI services and APIs that power chat assistants, and automation workflows across Splunk products. +… more