- TekSynap (Dahlgren, VA)
- …& Qualifications** TheTekSynap is seeking a ** Senior Customer Technical Support Specialist (Help Desk ).** The Senior Customer Technical ... **REQUIRED QUALIFICATIONS** + 6 Years of professional experience in Industry, Federal, or DoD Help Desk Support using a help desk tool such as BMC's Remedy… more
- City of New York (New York, NY)
- …task completion or the overall success of critical initiatives. Service Desk Operations is seeking a Senior Analyst / Procurement Operations Specialist. ... Job Description **This is not a Help Desk /Desktop support position** The Mayor's Office...analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the… more
- Intuit (Tucson, AZ)
- **Overview** **_*This is a 6 month seasonal role*_** The Live Expert Service Desk Supervisor's role is to oversee the Service Desk staff and ensure that ... help requests, including the monitoring, tracking, and coordination of Service Desk functions. The Service ...demonstrated progressive experience in the supervision of a technical support team. + Proven track record of developing and… more
- Cupertino Electric (San Jose, CA)
- …**ABOUT THE ROLE** We are hiring a ** Senior Service Desk Technician** to provide high-quality IT support across hardware, software, and enterprise ... but with increased efficiency, technical depth, and independence. The senior technician demonstrates best practices in ticket handling, knowledge...+ Participate in after-hours support rotation. + Support onboarding of new service desk… more
- Intuit (Tucson, AZ)
- …3 days a week._ **Responsibilities** Strategy & Planning + Establish and enforce Help Desk service level agreements in consultation with end users to establish ... demonstrated progressive experience in the supervision of a technical support team. + Proven track record of developing and...team. + Proven track record of developing and providing Service Level Agreements and Help Desk deliverables.… more
- Insight Global (Arlington, VA)
- Job Description This is a short-term to long-term opportunity for a Senior Service Desk Engineer to join a lean IT team in Arlington, VA. The immediate need ... up and manage Intune environments, not just maintain existing setups. * Service Desk Operations: o Handle Tier 1-3 support tickets (6-8 per day, typically… more
- Precision Resource (Huntington Beach, CA)
- …www.precisionresource.com/careers/ Position Summary As part of a Global support team, the Senior IT Service Desk Analyst ensures all employees receive ... Senior IT Service Desk ... Senior IT Service Desk Analyst opportunity in Huntington...across the company. What You'll Do + Provide technical support and customer service to local and… more
- Insight Global (San Leandro, CA)
- …handling technical lead responsibilities. Role Overview We are looking for a mid-to- senior level Help Desk Specialist with strong customer-facing skills and ... factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic...Skills and Requirements Must-Haves * 5+ years in Help Desk /Desktop Support roles. * Expertise in Windows,… more
- Insight Global (Washington, DC)
- Job Description Senior Help Desk Specialist: - Onsite 5x a week in Washington DC (FBI HQ) - 6-month contract to hire - Must possess an active TS clearance at the ... factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic...support certifications preferred * Proven experience in IT support or help desk roles. * Strong… more
- LinkedIn (New York, NY)
- …selling, while we create efficiencies, increase profitability, and enforce stronger controls. The Senior Deal Desk Strategists will understand the ins and outs ... work within LinkedIn Sales process and policies. Additionally, each Senior Deal Desk Strategist will be expected...Sales activities + Lead projects with cross-functional teams in support of Sales, in the rollout of new products… more
- Amentum (Washington, DC)
- Amentum is seeking a ** Senior ** ** Desk Officer** to support our US Department of Energy and Counterintelligence (DOE-IN) contract. Positions will be based in ... the Washington, DC area. **Responsibilities** Serves as Desk Officer, specific duties and functions include, but are not limited to, the following: + Daily case… more
- Terracon (Olathe, KS)
- …be resolved in 20 minutes to either a more senior IT Service Desk level or tier 2 support . + Create, modify and/or delete user accounts per Terracon ... A+ certification **Exemption:** Non-exempt **Requisition ID:** 34161BR **Posting Title:** IT Service Desk Support Staff I **Employment Type:** Regular, Full… more
- Raymond James Financial, Inc. (Denver, CO)
- … support as required and in line with documented procedures and service -level targets to support the business effectively. + Utilizes knowledge management ... trends and outages as needed to leadership and for Service News postings. + Manages time in customer contact...customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close. Typically works… more
- BXP (Boston, MA)
- Primary Purpose of Position: Oversee, monitor, maintain and support IT services to end-users. Manage technologies, processes and controls that maintain and elevate ... Infrastructure Services and Application & Data Services. Essential Functions: End User Support + Respond in person/remotely; escalate across regions; support … more
- CRC Insurance Services, Inc. (Charlotte, NC)
- …job description:** We are seeking a highly motivated and customer-focused IT Service Desk Manager to lead our IT Support Team. This is a hands-on leader ... + Lead, mentor, and develop the service desk team to deliver high-quality support and...and communications liaison between IT, business partners, users, and senior management. + Participate in IT steering committees and… more
- TekSynap (Glynco, GA)
- … Manager to lead our Service Desk operations, ensuring top-tier service delivery and support for IT services. This role requires a dynamic leader ... IT Service Desk , ensuring effective management of incidents and service requests, and delivery of high-quality technical support . + Develop and implement… more
- RxBenefits (Birmingham, AL)
- … support and onboarding workflows. _Team Development_ + Recruit, train, and mentor service desk and endpoint support staff. + Conduct performance ... senior management. + Manage first and second level support incidents and escalate the rest to senior...+ At least ten (10) years' experience in a service desk or PC support … more
- General Dynamics Information Technology (Arlington, VA)
- …documentation to support and maintain a working knowledge base of service desk processes including pertinent guidelines, regulations, compliance issues, and ... **Job Family:** Technical Support Services **Skills:** Call Support ,Communication,Computer Hardware,Help Desk Support ,Trouble Ticketing… more
- Cargill (Atlanta, GA)
- …self- service support model - eliminating the need for traditional service desk operations. Customer-Centric Service Leadership: + Champion a ... at Cargill. **Job Purpose and Impact** The Sr. Director, Service Desk & Field Services leads the...support capabilities, improve user experience, and drive proactive service delivery. + Experience in ServiceNow platform optimization +… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …of the local Service Desk Lead as part of an integrated service desk and end-user support team. Required Qualifications: * Experience: Minimum of ... Service Desk Technician - Intermediate Clearance... Service Desk Technician - Intermediate Clearance Required: Active Secret...3 to 5 years in IT support or related help desk environments *… more
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