- TEKsystems (Coppell, TX)
- Overview: We are seeking a proactive and customer-focused Tier 1 Helpdesk Support Specialist to provide first-level technical assistance to end users. ... guidance. + Document all interactions and resolutions in the helpdesk ticketing system accurately and timely. + Escalate complex...system accurately and timely. + Escalate complex issues to Tier 2 support when necessary, ensuring proper… more
- TEKsystems (Coppell, TX)
- …require very little effort, to mid-level troubleshooting to triage and/or resolve issues. Experience: 1 -2 years of helpdesk / call center experience 1 -2 ... years of experience working with "help desk ticketing tools" ie Service Now Experience supporting Work from Home end-users Experience working remotely yet as a team member Skills: Ability to troubleshoot common Windows related issues Working knowledge of… more
- TEKsystems (Coppell, TX)
- …looking for candidates that have completed the A+ certification or the Google IT Support Certifications. If you have not completed the certifications but are 90% of ... the way through studies, please still apply! Job Type & Location This is a Contract position based out of Coppell, TX. Pay and Benefits The pay range for this position is $16.25 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on… more
- Knowles Precision Devices (Itasca, IL)
- …career in enterprise IT. The successful candidate will contribute to endpoint engineering, provide Tier 1 helpdesk support , assist in cybersecurity ... lifecycle management including provisioning, upgrades, and decommissioning. Helpdesk Support + Provide Tier 1 technical support for hardware,… more
- M. C. Dean (Falls Church, VA)
- …Technology (IT) systems in support of the endpoint devices. The position provides Tier 1 helpdesk support . Main responsibilities include but are ... for the better. We are seeking a **System Administrator 1 ** to join our **Security and Electronic Systems (SES)**...Help desk phone calls; triage initial phone calls providing support and determine when escalation is required. + Utilize… more
- M. C. Dean (Annapolis Junction, MD)
- …of Information Technology (IT) systems in support of the endpoint devices. The position provides Tier 1 helpdesk support and support to Tier ... agency management and internal customers. This position requires onsite support at a single work location in the Washington...not limited to: + Contribute to physical security system support to meet service level agreements. + Support… more
- UIC Government Services and the Bowhead Family of Companies (Oklahoma City, OK)
- **Overview** Tier 1 Helpdesk Technician... Helpdesk Technician that will provide multiple tier support to end users. The ideal ... printing, installation, word processing, electronic mail, and operating systems. The IT Helpdesk Agent will be responsible for working Day, Swing, or Night shifts… more
- Cayuse Holdings (Pendleton, OR)
- **Overview** ** Tier 1 .0 Helpdesk Specialist - DAY SHIFT** **The Work** The Tier 1 .0 Helpdesk Specialist acts in a customer service capacity ... USD $16.00 - USD $16.00 /Hr. Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/2967/ tier - 1 .0- helpdesk -specialist/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834356743) **Can't find… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: + Answer calls coming ... into the Tier 1 Help Desk by the third...into the Tier 1 Help Desk by the third ring. + Create...for every call answered. + Ability to provide Mobile Support , adding and deleting users to the client network… more
- Chenega Corporation (Fort Belvoir, VA)
- Junior Helpdesk Support Services Specialist Ft. Belvoir,...to the network. + Escalate the issue/problem to proper Tier 2 or 3 Support team members ... VA Join our Talent Network Junior Helpdesk Support Services Specialist Ft. Belvoir, VA...Qualifications: + Bachelor's degree in a related field and 1 + years of relevant experience. + A combination of… more
- Trace Systems Inc (Shaw AFB, SC)
- …AFB, SC.The job responsibilities include, but are not limited to: + Provide Tier 1 technical support (performing initial trouble ticket/call prioritization, ... Job Responsibilities Trace Systems is actively recruiting for a Helpdesk Specialist II to support the AFCENT...of basic client hardware and software issues); + Provide Tier 1 hands-on support to… more
- Robert Half Technology (Travelers Rest, SC)
- …with advanced systems and network administration tasks. Responsibilities: * Deliver Tier 1 and Tier 2 technical support for hardware, software, and ... Description We are looking for an experienced IT HelpDesk /Systems Administrator to join our team in the...area. This long-term contract position involves providing comprehensive IT support to a 24/7 healthcare facility with approximately 400… more
- CACI International (Sterling, VA)
- …virtualization. + Minimum of a year experience providing Tier 1 or Tier 2 helpdesk /desktop support . + Ability to work independently with little or ... IT Infrastructure and Engineering Support Administrator Job Category: Information Technology Time Type:...VA. and allows for remote flexibility. **Responsibilities:** + Provides support for Linux/Unix, Windows, and other embedded operating systems… more
- Leidos (Orlando, FL)
- …troubleshooting steps and knowledge articles for Help Desk team. + Ability to learn customer support essentials to provide Tier 1 level support to ... currently has an opening for a **Help Desk** **Specialist ( Tier 1 )** to work in our Orlando,...Computer Science, or technical related field with at least 1 year of relevant helpdesk experience. Additional… more
- Proven IT (Tinley Park, IL)
- Tier 1 Engineer Tinley Park, IL...IT client. Responsibilities + Delivers the first line of support for Proven IT Helpdesk customers + ... troubleshooting and maintenance. This is the first level of technical customer support . The Tier I Engineer has a broad understanding of the hardware, software… more
- University of Pennsylvania (Philadelphia, PA)
- …help channels (Slack, ticket request forms, etc.) and provide tier 1 support . + Manage the Slate Helpdesk Asana board and in collaboration with team, ... for work and play. Posted Job Title Temporary Slate Support Specialist - Penn Engineering Job Profile Title Temporary...marketing team. Strong candidates for this position will have 1 -3 years of experience with the Slate system, are… more
- LifeCenter Northwest (Bellevue, WA)
- …modification requests, and support requests. + Answers staff questions via phone, helpdesk ticketing system, and in person. + Triages helpdesk tickets. + ... Position Type Full Time Description and Qualifications The Desktop Support Specialist under the direction of the Manager, IT...Escalates helpdesk tickets to Tier 2 or Tier 3 as appropriate.… more
- Bright Horizons (Newton, MA)
- …resolution steps. + Effectively and efficiently troubleshoot issues and requests escalated from Tier 1 support . + Effectively and efficiently facilitate the ... provide support on issues escalated from the Tier 1 role as well as issues...the application and hiring process, please contact the recruitment helpdesk at ### or ###@brighthorizons.com . Determinations on requests… more
- Insight Global (Baton Rouge, LA)
- …resolutions, and best practices in our ticketing system (FreshService) - Escalate complex issues to Tier 2/ Tier 3 support when needed - Follow IT security, ... Job Description We are seeking an energetic, customer-focused IT Support Technician to join a client of clients in...IT, Computer Science, or related field - At least 1 year of equivalent helpdesk experience -… more
- Leidos (Reston, VA)
- … Tier 2/3 Helpdesk . * Cisco, Palo Alto and/or Juniper Tier 1 troubleshooting experience. * Experience with CMD/Terminal/PowerShell * Experience with RHEL ... and troubleshooting. * Industrial computer and Dell systems installation, configuration, and troubleshooting. * Tier 2 Help Desk support with some Tier 3 … more
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