- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician ( Tier 1 .5) to join our support team operating within a secure Azure enterprise ... part in keeping operations running smoothly while delivering exceptional service to end users. This is a great opportunity...with established SLAs and SLOs. + Troubleshoot and resolve Tier 1 .5-level issues related to Azure services,… more
- GovCIO (Washington, DC)
- …Submit a referral to this job (https://careers-govcio.icims.com/jobs/5201/ tier - 1 - service -desk-analyst/job?mode=apply&apply=yes&in\_iframe= 1 ... team member direction and quickly escalate issues that cannot be resolved at Tier 1 . **Qualifications** Required: 2-3 years' experience. Current ITIL Foundation… more
- ASM Research, An Accenture Federal Services Company (Oak Ridge, TN)
- …is stationed at Oak Ridge, TN and requires full on-site. + Provide comprehensive Tier 1 Service Desk support, including incident intake, call management, ... The Service Desk ( Tier 1 ) Support Contractor will serve as the primary point of contact for all end-user IT issues, requests, and inquiries. This role… more
- Insight Global (Sunrise, FL)
- Job Description A healthcare client in the South Florida area is looking for a Tier 1 Service Desk Representative. This person will be responsible for ... additional 30-40 tickets per day. They use Track-It! And Service Central for ticketing systems. This individual will be...degree (Associates or Bachelors) in something IT related, or 1 year of working experience in a technical role… more
- Eaton Corporation (Syracuse, NY)
- Eaton's ES GEIS CHD division is currently seeking a Customer Service Representative - Tier 1 . This role is onsite at our GEIS Headquarters in Syracuse, NY. ... market and business considerations. **What you'll do:** The Customer Service Representative will handle between 60 to 70 phone...not support any CPT, OPT, or STEM OPT plans, F- 1 , H-1B, H-1B cap registration, O- 1 , E-3,… more
- GCyber (St. Louis, MO)
- GCyber is hiring a Tier 1 Customer Service Representative, to support our newly awarded United States Coats Guard (USCG) Maverick contract. As the Tier ... what you can within a 15-minute period or pass onto a higher- tier team at the Service Desk. + Respond to customer questions and troubleshooting technical issues… more
- Insight Global (Oak Brook, IL)
- …for helping others. Qualifications: * 2+ years of experience in a Tier 1 IT Support or Technical Customer Service role. * Familiarity with basic ... experience working with a ticketing system, and excellent customer service skills Two Openings: Central Time 7AM-4PM Friday -...and Requirements We are seeking a dedicated and customer-focused Tier 1 Customer Support Representative to join… more
- Leidos (Indianapolis, IN)
- …and customer experience. + Provide feedback and coaching to Tier 1 Information Specialists to enhance service quality and first-contact resolution rates. ... will do:** + Handle escalated and complex inquiries from Tier 1 Information Specialists and resolve issues...and services to ensure the highest level of customer service . + Maintain a professional and empathetic approach in… more
- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated… more
- World Wide Technology (Dallas, TX)
- …travel up to 25+%. Client Manager needs to have experience in the following areas: + Selling to a Tier 1 Service Provider + ** Tier 1 Service ... Sales?** As a Client Manager you will lead WWT sales efforts with large, Tier 1 , Global Service Provider customers. Armed with the expertise of our sales… more
- Insight Global (Brentwood, TN)
- …pure leadership role responsible for ensuring the overall quality and performance of the Tier 1 service desk team supporting a high-volume, enterprise ... and proactively in a fast-paced environment. Key Responsibilities -Oversee and support Tier 1 service desk staff, ensuring high-quality customer service … more
- Kaleida Health (Buffalo, NY)
- …**The Human Resources Service Center (HRSC) is an important centralized resource providing Tier 1 customer service support to our employees and leaders ... Service Center Specialist (HRSC Specialist)) will be responsible for delivering exceptional Tier 1 customer service across a wide breadth of HR functional… more
- BAE Systems (Jacksonville, FL)
- …desktops, laptops, and high-performance computing services. You'll also provide Tier 1 support for remote access and service capabilities, including basic ... enable our customers to achieve their missions. As a ** Tier 1 Initial Support Analyst** , you'll...Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards (eg, NIST… more
- Parsons Corporation (Colorado Springs, CO)
- …Information (SCI) and Special Access Program (SAP) activities. **Required Skills:** + Provides Tier 1 Service Desk problem identification, diagnosis and ... need your help. Our Team is looking for a ** Service Desk Technician** . In this role you will...resolution of problems. Provides support for escalation to Tier 2 and 3 and communication of status to… more
- BEAT LLC (San Antonio, TX)
- … Tier 2 Systems Administrators provide the front line of advanced technical support; bridging Tier 1 service desk operations with Tier 3 enterprise ... Fundamentals or Microsoft Certified: Azure Fundamentals Position Description: The Tier 2 Systems Administrator provides enterprise-level operations and sustainment… more
- Kaleida Health (Buffalo, NY)
- …**The Human Resources Service Center (HRSC) is an important centralized resource providing Tier 1 customer service support to our employees and leaders ... The Senior HRSC Specialist will ensure exceptional service delivery of Tier 0 and Tier 1 customer service within a complex organizational structure.… more
- Beth Israel Lahey Health (Charlestown, MA)
- …its affiliates. Using the Information Technology Service Management suite provided, this Tier 1 support position is responsible for all aspects of customer ... just taking a job, you're making a difference in people's lives.** The Service Desk Analyst is responsible for delivering world-class support services across all… more
- Mastercard (O'Fallon, MO)
- … Tier 2 and Tier 3 payroll inquiries, including escalations from HR, Tier 1 service centers, and regional payroll leads. * Develop and maintain ... internal departments to resolve issues efficiently. * Help train Tier 1 teams to improve first-line payroll...vendors to mitigate compliance risks. 4. Vendor Management & Service Delivery * Partner with vendors and internal teams… more
- ASM Research, An Accenture Federal Services Company (Dover, DE)
- …and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other ... requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing… more
- Robert Half Technology (Memphis, TN)
- …Azure cloud services. Key Responsibilities + Provide end‑to‑end IT support, resolving issues ranging from Tier 1 service desk requests to Tier 3 ... Systems Administrator capable of supporting a wide range of IT infrastructure needs-from Tier 1 troubleshooting to Tier 3 escalations. This role is fully… more