- Usaa (Charlotte, NC)
- …We are seeking a dedicated Director to lead a large-scale, multi-carrier contact center team serving businesses across all 50 states. In this role, youll ... of business objectives including compliance and regulatory action, revenue/growth targets, call center performance and product performance through effective… more
- Usaa (Phoenix, AZ)
- …claims handling process and procedures. May serve as an informal resource for team members. Applies proficient knowledge of Auto Physical Damage to adjust claims. ... surges and catastrophe (CAT) response operations as needed, including mandatory on- call dates and potential evening, weekend, and/or holiday work outside normal… more
- Wisconsin Community Services (Milwaukee, WI)
- …needs. Through supervision, ensure youth's needs are being met by staff and team members. Lead shift transition meetings, staff meetings, and regularly ... Youth Treatment Specialist Supervisor Bakari Residential Care Center Wisconsin Community Services WCS is a nonprofit human services organization that works with… more
- IT Management Corp. dba 101 VOICE (Santa Clara, CA)
- …the requirements related to this role. We are seeking a hands-on Network Operations Center (NOC) Manager to lead and actively participate in daily support ... timely ticket resolution while maintaining high service quality NOC Team Management Lead , mentor, and support NOC...in telecom, UCaaS, and/or managed IT environmentsExperience with Cisco Call Manager and familiarity with Mitel systems or other… more
- Rutland Regional Medical Center (Rutland, VT)
- …Practitioner functions as an essential member of the multidisciplinary healthcare team , providing direct patient care, instruction and preparation for continuing ... Windows desktop application and navigation skills. Able to be on- call and work off-shifts (nights, weekend and holidays) and...aspects of patient care. Conflict resolution skills. Able to lead shifts in absence of leadership. Pay Range: $28.34… more
- Mass Markets (Wichita, KS)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor...adherence to corporate policies and procedures Key Responsibilities: + Lead and manage a team of 15-25… more
- Extra Space Storage (Midvale, UT)
- …sales conversion by focusing on productivity, quality and customer experience. Performs day-to-day call center team management functions, while focusing on ... ways than one. But in order to maintain this lead , we need exceptionally motivated, capable, and driven people...+ Assists with the oversight and supervision of the call center 's day-to-day operation. + Handles escalated… more
- PennyMac (St. Louis, MO)
- …The Customer Experience / Mortgage Call Center Manager will : + Lead a team of Customer Experience Specialists focused on providing best in class ... the complete mortgage journey. A Typical Day The Customer Experience / Mortgage Call Center Manager will supervise and monitor Customer Service activities,… more
- Covenant Health Inc. (Knoxville, TN)
- …procedures; projecting a positive image of Covenant Health and its affiliates. This position reports to the Call Center Team Lead and the Call ... the proper computer systems for accurate billing and reimbursement. + Recognizes, documents, and alerts Call Center Team Lead and Call Center … more
- Cedars-Sinai (Santa Monica, CA)
- **Job Description** The Lead Patient Service Representative/ Lead Call Center Scheduler functions as an administrative team lead for the office. ... the health of its most vulnerable residents. **About the Team ** With a growing number of primary urgent and...Title** : Lead Patient Service Rep / Call Center - Santa Monica Orthopedic &… more
- Mount Sinai Health System (Huntington, NY)
- **Job Description** **Access Center Lead Agent - Hicksville, Long Island- OFFS** **Strength Through Diversity** Groundbreaking science. Advancing medicine. ... Healing made personal. **Job Title: Access Center Lead Agent** The Lead ...care. Yet we're as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When… more
- Penn State Health (Hershey, PA)
- …executive orders that prohibit or outlaw discrimination._ **Union:** Non Bargained **Position** Lead Scheduler - Corporate Call Center **Location** US:PA: ... with Employee Wellness Programs, and Fitness Discounts (University Fitness Center , Peloton). + **_Be Balanced_** with Generous Paid Time...excellence and innovation in health care together as one team . As Penn State Health continues to evolve for… more
- Mount Sinai Health System (Greenlawn, NY)
- **Job Description** The Lead Agent for the Access Center is a senior level individual, responsible for scheduling appointments, consults and follow-up ... appointments for patients, and who takes a lead role among this group, mentoring and managing all...we work together to transform healthcare. We encourage all team members to actively participate in creating a culture… more
- Bath Planet (Baton Rouge, LA)
- …in Louisiana and are expanding our lead generation efforts. As the Call Center Manager, you will oversee a team of 5-12 agents who work from a list ... of success, is looking for a Call Center Manager to join our growing team ....in call center operations and team leadership + Experience with marketing and lead… more
- Mass Markets (Las Cruces, NM)
- …and the health of the account. Key Responsibilities: + Lead and mentor a team of call center supervisors overseeing inbound and outbound operations. + ... commercial and public sector clients. In this role, you'll lead a team of 5-10 supervisors and...submissions. + Drive revenue and profitability growth within the call center . + Analyze team … more
- Mass Markets (Mesilla, NM)
- …a highly skilled and motivated Call Center Customer Service Manager to lead a team of supervisors and drive performance across our customer service and ... and the health of the account. Key Responsibilities: + Lead and manage 5-10 call center...review and submission + Track and analyze individual and team performance, addressing both strengths and areas for improvement… more
- Mass Markets (Wichita, KS)
- …and procedures and the health of the account. Key Responsibilities: + Lead a team of 5-10 call center supervisors responsible for inbound and outbound ... industry-leading organization. TheCall Center Sales Manageroversees all aspects of our call center team . As a sales manager, you will ensure an… more
- Mass Markets (Killeen, TX)
- …and possess excellent communication skills, we need your help in managing call center sales agents. While your team operate the phone for a variety of ... business services companies in the USA, with a strong call center footprint and operations that extend...brief pre-employment test. - POSITION RESPONSIBILITIES Key Responsibilities: + Lead a team of 15-25 entry-level front-line… more
- Penn Medicine (Philadelphia, PA)
- …to other Communication Specialists, as appropriate. + Transfers calls regarding complex on- call changes to a Lead Communication Specialist. + Preserves ... public. The position provides information for all UPHS hospitals, call transfers to hospital patients and departments, and a...directed by a Lead Communications Specialist, Acting Lead Communication Specialist, or Contact Center Manager.… more
- Mass Markets (Wichita, KS)
- …to ensure accuracy. + Drive revenue and profitability growth within the call center . + Track and analyze team and individual performance to identify trends ... business services companies in the USA, with a strong call center footprint and operations that extend...adherence to corporate policies and procedures Key Responsibilities: + Lead and manage a team of 15-25… more
