- Usaa (Charlotte, NC)
- …teams? We are seeking a dedicated Director to lead a large-scale, multi-carrier contact center team serving businesses across all 50 states. In this ... license within 90 days. What sets you apart: Experience leading large-scale contact center operations (100+ agents) with hybrid/remote workforce management and… more
- Usaa (Tampa, FL)
- …minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while ... a week . The actual onsite days are settled between each employee and their manager . These roles include a shift differential of 15% for hours worked after 6:00pm… more
- Stanford Health Care (Newark, CA)
- …of America) **This is a Stanford Health Care job.** **A Brief Overview** The Assistant Contact Center Manager (ACCM) acts as primary liaison between clients ... Stanford Health Care **What you will do** + Collaborates and assists Contact Center Manager to oversee daily operations and ensures adherence to… more
- Mass Markets (Wichita, KS)
- …a globally expanding, industry-leading organization. We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations ... of our BPO contact center . This leadership role is responsible for ensuring service excellence, operational efficiency, and client satisfaction across multiple… more
- Pine Rest Christian Mental Health Services (Grand Rapids, MI)
- …and are honored to be a part of this incredible work. What Will you Do? As a Contact Center Manager at Pine Rest, you'll be part of tight-knit team that ... Cost Center 151 Contact Center ...Cost Center 151 Contact Center Scheduled Weekly Hours 40...or behavioral health in a leadership capacity required. For Manager of Homeless Services must have experience working with… more
- DXC Technology (Nashville, TN)
- …our customers and colleagues at DXC.com. **Essential Job Functions:** **Life & Annuity Contact Center Operations Manager ** + Oversees the day-to-day ... within DXC support processes and platforms. + Manages client relationship from contact center perspective with Sr Leaders from clients and internally with DXC-… more
- Robert Half Finance & Accounting (Kalamazoo, MI)
- Description We are looking for a dedicated Contact Center Operations Manager to oversee and optimize the operations of our call center within a ... leadership skills and experience in operations management, particularly in a call center environment. Responsibilities: * Lead daily operations of the call center… more
- US Tech Solutions (Sunnyvale, CA)
- **Job Description:** + The Contact Center Operations Program Manager is responsible for overseeing the strategy, execution, and continuous improvement of ... contact center operations. This role requires a...contact center operations. This role requires a blend of project...continuous improvement of operations. + Prior Experience in 1:1 contact center operations. + Proven ability to… more
- Teleperformance USA (TN)
- …at least 18 years old** + **Bachelor's degree or significant equivalent experience as an Account Manager in the contact center industry** + **2 to 4 years of ... experience as an account manager , account coordinator or project manager preferably... preferably working with IVR applications or in the contact center industry** + **Minimum** **requirement** **of**… more
- Public Storage (Plano, TX)
- …on the New York Stock Exchange. **Job Description** We are seeking a seasoned Sr. Manager of Contact Center Technical Solutions to support the strategic ... roadmap and hands-on implementation of advanced contact center technologies, with a strong focus on GenAI-enabled omnichannel solutions. This role is pivotal in… more
- HCA Healthcare (Nashville, TN)
- …TN REGION** Do you want to join an organization that invests in you as a Manager IT Contact Center ? At Parallon, you come first. HCA Healthcare has ... you have the opportunity to make a difference. We are looking for a dedicated Manager IT Service Desk Contact Center like you to be a part of our team. **Job… more
- ASM Research, An Accenture Federal Services Company (Muskogee, OK)
- **Shift Hours 8-4:30** Contact Center Knowledge role is responsible for all knowledge, training, and content - including (but not limited to) the following: + ... - including the Knowledge Management System. + Overseeing, managing, and coordinating Contact Center staff training and development activities. + Developing and… more
- CalSTRS (Sacramento, CA)
- …and timely information to make critical, life-impacting decisions. Under the supervision of the Contact Center Team Manager , the Contact Center ... Job Posting: Contact Center Analyst State Teachers' Retirement System JC-501941 - Contact Center Analyst STAFF SERVICES ANALYST $3,861.00 - $6,276.00 per… more
- Penn Medicine (Philadelphia, PA)
- …as directed by a Lead Communications Specialist, Acting Lead Communication Specialist, or Contact Center Manager . + Demonstrates responsiveness to work ... our future each day. Are you living your life's work? Entity:Corporate Department: Contact Center PAH Location:3930 Chestnut Street Hours: (must live reasonable… more
- First Horizon Bank (Winston Salem, NC)
- …performance of a designated team of virtual customer service agents located in a contact center setting. This position would have approximately 15 direct reports ... and is responsible for the team's adherence to corporate attendance and employment policies. A high degree of autonomy and business acumen is required. Responsible for the overall coordination and management of a segment of the company's bank activities or one… more
- CGI Technologies and Solutions, Inc. (Tampa, FL)
- …closely with the Florida based managers along with the Finance Manager and Contact Center Manager in assuring timely and correct delivery of related ... **State Manager ** **Category:** Leadership and Management Roles **Main location:**...of affordable housing has an opening for a State Manager . This is an opportunity to join an energetic… more
- Intuit (San Diego, CA)
- **Overview** We are looking for a Retention Performance Manager to oversee the execution of our Saves/Retention programs for Intuit's Customer Success organization. ... develop Expert capability around the internal tools to improve saves rate and drive call contact volume to the saves team + Have a deep understanding of data to… more
- ChenMed (Houston, TX)
- …the appropriate date that the patient is medically discharged and update as appropriate. + Contact the center manager to arrange for a follow-up PCP ... + Introduces self to patient/family and explains Nurse Case Manager 's role and processes to contact the...providers + Communicate discharge to all stakeholders including PCP, Center Manager and Community Case Manager… more
- Hilton (Des Moines, IA)
- …level and/or position within the Company\.\#LI\-REMOTE **Job:** _Technology_ **Title:** _Senior Manager Customer Excellence \( Contact Center \)_ **Location:** ... revolutionizing human hospitality in a digital world\. As Senior Manager on the Customer Excellence Team, you will strive...+ Three \(3\) years' experience working in a high\-volume contact center \(daily volumes exceeding 10,000 contacts\),… more
- Humana (Tallahassee, FL)
- …Consumer Service Operations is responsible for the daily activities for Florida Medicaid Contact Center Operations. The Manager , Consumer Service Operations ... is looking for a strong individual to manage a contact center team of up to 200+...associates and leaders supporting the Florida Medicaid plan. The manager will oversee strategic planning, staff leadership development, interviewing,… more
