- Usaa (Charlotte, NC)
- …multistate license within 90 days. What sets you apart: Experience leading large-scale contact center operations (100+ agents) with hybrid/remote workforce ... teams? We are seeking a dedicated Director to lead a large-scale, multi-carrier contact center team serving businesses across all 50 states. In this… more
- DXC Technology (Nashville, TN)
- …for our customers and colleagues at DXC.com. **Essential Job Functions:** **Life & Annuity Contact Center Operations Manager ** + Oversees the day-to-day ... strong expertise + Nine or more years of customer service or other contact center operations experience + Five or more years of leadership, management… more
- Robert Half Finance & Accounting (Kalamazoo, MI)
- Description We are looking for a dedicated Contact Center Operations Manager to oversee and optimize the operations of our call center within a ... candidate will have strong leadership skills and experience in operations management, particularly in a call center ...in operations management, particularly in a call center environment. Responsibilities: * Lead daily operations … more
- US Tech Solutions (Sunnyvale, CA)
- **Job Description:** + The Contact Center Operations Program Manager is responsible for overseeing the strategy, execution, and continuous improvement of ... contact center operations . This role requires a blend of project management, analytical skills, and leadership capabilities to ensure optimal performance and… more
- Humana (Tallahassee, FL)
- …Operations is responsible for the daily activities for Florida Medicaid Contact Center Operations . The Manager , Consumer Service Operations works ... is looking for a strong individual to manage a contact center team of up to 200+...reside in the state of Florida. Responsibilities of the Manager , Consumer Service Operations , Medicaid include: +… more
- Intuit (San Diego, CA)
- **Overview** We are looking for a Retention Performance Manager to oversee the execution of our Saves/Retention programs for Intuit's Customer Success organization. ... develop Expert capability around the internal tools to improve saves rate and drive call contact volume to the saves team + Have a deep understanding of data to… more
- Stanford Health Care (Newark, CA)
- …Stanford Health Care **What you will do** + Collaborates and assists Contact Center Manager to oversee daily operations and ensures adherence to ... Stanford Health Care job.** **A Brief Overview** The Assistant Contact Center Manager (ACCM) acts...as primary liaison between clients and contact center . The ACCM provides supervision and daily operations… more
- Walmart (Bentonville, AR)
- …data to identify trends, track performance, and make data-driven decisions to improve contact center operations . 13. Collaboration: The ability to ... do ** We are seeking a highly motivated **Risk Operations Manager ** to lead our dynamic team...to changing priorities, processes, and technology in a fast-paced contact center environment. 6. Time management: You… more
- Intuit (San Diego, CA)
- …and services to increase ARPC and LTV. Join the Intuit Customer Success team as Senior Manager , Contact Center Operations and play a vital role in ... are transforming our Customer Success function from a cost center to a value driver. We now play a...optimal outcomes. We are looking for a Sales Performance Manager to oversee the execution of sales and lead… more
- HCA Healthcare (Nashville, TN)
- …TN REGION** Do you want to join an organization that invests in you as a Manager IT Contact Center ? At Parallon, you come first. HCA Healthcare has ... make a difference. We are looking for a dedicated Manager IT Service Desk Contact Center...Technologies, and guidance/expertise for the continuous improvement of uninterrupted operations . The Manager will plan, organize, and… more
- Mass Markets (Wichita, KS)
- …organization. We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO contact ... a brief pre-employment test. POSITION RESPONSIBILITIES Key Responsibilities: + Manage overall contact center operations , including staffing, performance, and… more
- Pine Rest Christian Mental Health Services (Grand Rapids, MI)
- …and are honored to be a part of this incredible work. What Will you Do? As a Contact Center Manager at Pine Rest, you'll be part of tight-knit team that ... of your expertise and compassion. You'll manage the day-to-day operations of our Contact Center ...or behavioral health in a leadership capacity required. For Manager of Homeless Services must have experience working with… more
- Liberty Utilities (Joplin, MO)
- …This role is accountable for optimizing the performance of both internal and outsourced contact center operations serving gas and electric customers. This ... Manager , Vendor & Workforce Management (Utility Contact Center )) LU Service Corp. Joplin,...to ensure consistent coverage and performance. + Collaborate with Operations , HR, and Finance to align headcount, shrinkage, and… more
- Grifols Shared Services North America, Inc (Van Nuys, CA)
- …feedback to employees through the Operations Supervisor(s). + Monitor and evaluate operations . Works with the Center Manager to develop action plans ... in more than 110 countries and regions. **JOB TITLE:** OPERATIONS MANAGER **ESTIMATED SALARY RANGE:** $65,280.00 -...the center . Acts on behalf of the Center Manager in his/her absence, may manage… more
- Public Storage (Plano, TX)
- …and refining prompts for Gen AI models + 7+ years of experience in supporting Contact Center Operations , including CCaaS platforms, IVR, CTI and WFM Tools. ... Exchange. **Job Description** We are seeking a seasoned Sr. Manager of Contact Center Technical...communicate the product vision and roadmap in partnership with operations and technology leaders, staying ahead of industry trends… more
- CUNY (New York, NY)
- …'s programming for students, faculty, and the public. The Administrative Programming & Operations Manager will manage Center events and other programs, ... Administrative Manager (Programming and Operations ) - Sorensen Center for International...communications - Manage physical and electronic records related to Center operations , including contact database… more
- Mass Markets (Las Cruces, NM)
- …for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ... services companies in the USA, with a strong call center footprint and operations that extend across...to report to work at one of our physical contact center locations. To be considered for… more
- Capgemini (Dallas, TX)
- **Job description** **:** As a ** Contact Center Operations Executive** , you will be responsible for overseeing end-to-end customer engagement, ensuring ... operational and financial performance. + **Compliance & Security:** Ensure all contact center operations adhere to security policies, legal requirements, and… more
- Teleperformance USA (TN)
- …at least 18 years old** + **Bachelor's degree or significant equivalent experience as an Account Manager in the contact center industry** + **2 to 4 years of ... **Category :** **Client Operations ** **About TP** **TP is a global, digital... preferably working with IVR applications or in the contact center industry** + **Minimum** **requirement** **of**… more
- Amazon (Sterling, VA)
- …leader in our data center operations organization in Indiana as a Data Center Operations (DCO) Cluster Manager . Data Center Operations ... to safety, security, availability, scaling, and efficiency in support of our data center operations . - Carry out supervisory responsibilities in accordance with… more
