- Usaa (Charlotte, NC)
- …to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the # 1 choice for ... USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our...of team culture for the EMGs organization. Prioritizes employee 1 :1s, staff meetings, skip levels, and other connection points.… more
- Sprague Pest Solutions (Rigby, ID)
- …actions required and taken. File branch compliance documentation and maintain service binders. Technical & Administrative Support: Provide first- tier technical ... run like a well-oiled machine. Client Champion: Manage client tickets, handle service requests, and maintain accurate records in our CRM. Support Hero: Provide… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician ( Tier 1 .5) to join our support team operating within a secure Azure enterprise ... with established SLAs and SLOs. + Troubleshoot and resolve Tier 1 .5-level issues related to Azure services,...knowledge articles in the problem ticket. + Adheres to Service Desk ticket handling procedures. This may… more
- GovCIO (Washington, DC)
- …/Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5201/ tier - 1 - service - desk -analyst/job?mode=apply&apply=yes&in\_iframe= 1 ... ensuring timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly...and quickly escalate issues that cannot be resolved at Tier 1 . **Qualifications** Required: 2-3 years' experience.… more
- ASM Research, An Accenture Federal Services Company (Oak Ridge, TN)
- …This role is stationed at Oak Ridge, TN and requires full on-site. + Provide comprehensive Tier 1 Service Desk support, including incident intake, call ... The Service Desk ( Tier 1 ) Support Contractor will serve as the primary point of contact for all end-user IT issues, requests, and inquiries. This role… more
- Parsons Corporation (Colorado Springs, CO)
- …Information (SCI) and Special Access Program (SAP) activities. **Required Skills:** + Provides Tier 1 Service Desk problem identification, diagnosis ... need your help. Our Team is looking for a ** Service Desk Technician** . In this role...and resolution of problems. Provides support for escalation to Tier 2 and 3 and communication of status to… more
- Insight Global (Sunrise, FL)
- Job Description A healthcare client in the South Florida area is looking for a Tier 1 Service Desk Representative. This person will be responsible for ... additional 30-40 tickets per day. They use Track-It! And Service Central for ticketing systems. This individual will be...degree (Associates or Bachelors) in something IT related, or 1 year of working experience in a technical role… more
- Beth Israel Lahey Health (Charlestown, MA)
- …its affiliates. Using the Information Technology Service Management suite provided, this Tier 1 support position is responsible for all aspects of customer ... not just taking a job, you're making a difference in people's lives.** The Service Desk Analyst is responsible for delivering world-class support services across… more
- BEAT LLC (San Antonio, TX)
- …reports Tier 2 Systems Administrators provide the front line of advanced technical support; bridging Tier 1 service desk operations with Tier 3 ... Fundamentals or Microsoft Certified: Azure Fundamentals Position Description: The Tier 2 Systems Administrator provides enterprise-level operations and sustainment… more
- State of Massachusetts (Chelsea, MA)
- …primary role of the Service Desk Analyst is to handle the processing of Tier 1 support and infrastructure calls. The Service Desk Analyst will ... through phone, email or work management system for all Tier 1 calls.** * Perform all ...Minimum one ( 1 ) year of relevant Customer Service / Service Desk experience… more
- Parsons Corporation (Colorado Springs, CO)
- …Program (SAP) activities. **"What You'll Be Doing"** + Provides Subject Matter Expert (SME) support to Tier 1 ( Service Desk ) and Tier 2 (Escalation) ... systems, Group Policy configuration, WSUS, Bitlocker, SQL Server, Internet Information Service (IIS), Windows Server 2019/2022, and Windows 10/11 + Works with… more
- GovCIO (Boise, ID)
- …/Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/7222/associate- service - desk -technician-%e2%80%93- tier -i-%28sca shift- 1 ... **Overview** GovCIO is seeking an Associate Service Desk Technician - Tier...their own. + Answer incoming customer calls into the Tier 1 Help Desk +… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support KITS and our government customer in ... and self-motivated individual to perform the duties of a Tier 1 Help Desk Engineer...Help Desk Engineer will: + Provide frontline Tier I support service requests via ServiceNow… more
- General Dynamics Information Technology (Quantico, VA)
- …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier 1 ** at GDIT. Shape what's next for ... This position is pending funding. The **Naval Criminal Investigative Service (NCIS)** is an organization of approximately 2,000 personnel...activities. **MEANINGFUL WORK AND PERSONAL IMPACT** As a **Help Desk Analyst Tier 1 ** ,… more
- ASM Research, An Accenture Federal Services Company (Dover, DE)
- …and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and ... requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing… more
- NuAxis Innovations (Washington, DC)
- ** Tier I Service Desk Specialist** Location **Washington,...+ 1 -3 years of experience in an IT Service Desk , Help Desk , or Customer Support ... his/her job, team, and community.We are currently seeking a talented and motivated ** Tier I Service Desk Specialist** for a Full Time position. The Tier… more
- Chenega Corporation (Arlington, VA)
- **Req ID:** 38527 **Summary** ** Tier 1 Help Desk ...service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk ... provide services to our nation. SecuriGence is seeking a ** Tier 1 Help Desk Analyst**...services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. + Simulates… more
- Leidos (Norfolk, VA)
- …our community. Our Mission, Vision, and Values guide the way we do business. The SMIT Service Desk RDM Team has an opening for an experienced technician to work ... the organization's products and services. **Primary Responsibilities:** **As a Service Desk RDM Technician, you will:** +...or more experience supporting NNPI and/or SIPR in a Tier 1 role. + Ability to attain… more
- TekSynap (Springfield, VA)
- …9:00am-6:00pm] and reports to the Service desk Administrator. The position can execute all tier 1 and 2 service desk tasks and must be able to ... Excellent communication skills. **Overview** We are seeking a Senior IT Specialist/ Service Desk Lead to join our team supporting a government customer. TekSynap… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and ... problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow_ . + _Develop.... + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ .… more
