- Koniag Government Services (Chantilly, VA)
- …Solutions, LLC** , a Koniag Government Services company, is seeking Tier I Customer Support Representatives to support KTIS and our government ... Solutions (KTIS) is seeking dedicated Tier I Customer Support Representatives to join...are not limited to:** The Tier I Customer Support Representative will serve… more
- Insight Global (Oak Brook, IL)
- …and Requirements We are seeking a dedicated and customer -focused Tier 1 Customer Support Representative to join our client's team in the education ... * 2+ years of experience in a Tier 1 IT Support or Technical Customer Service role. * Familiarity with basic troubleshooting techniques (eg, password resets,… more
- Proven IT (Naperville, IL)
- …related to technical troubleshooting and maintenance. This is the intermediate level of technical customer support . The Tier II Engineer has a broad ... Responsibilities + Tier II receives escalations from Tier I to deliver support for Proven...Proven IT Helpdesk customers + Analyzes and investigates the customer needs through remote diagnostics and qualifying questions over… more
- Proven IT (Tinley Park, IL)
- … related to technical troubleshooting and maintenance. This is the first level of technical customer support . The Tier I Engineer has a broad understanding ... Tier 1 Engineer Tinley Park, IL (http://maps.google.com/maps?q=8101+183rd+Street+Tinley+Park+IL+USA+60487) *...IT client. Responsibilities + Delivers the first line of support for Proven IT Helpdesk customers + Analyzes and… more
- Eaton Corporation (Syracuse, NY)
- Eaton's ES GEIS CHD division is currently seeking a Customer Service Representative - Tier 1. This role is onsite at our GEIS Headquarters in Syracuse, NY. ... qualifications, as well as market and business considerations. **What you'll do:** The Customer Service Representative will handle between 60 to 70 phone calls… more
- Robert Half Accountemps (West Henrietta, NY)
- Description We are looking for a detail-oriented and proactive Customer Service Representative -Funding ( Tier II) to join our team in West Henrietta, New ... finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best… more
- US Bank (Knoxville, TN)
- …customers, our communities, and each other. **Job Description** Provides high quality customer service and advanced troubleshooting support to merchants by ... merchant as appropriate, within established limits. As this role provides 2nd tier advanced hardware troubleshooting support for merchant credit card processing… more
- Robert Half Accountemps (Rochester, NY)
- …for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the ... Description We are looking for a skilled Recovery Representative I ( Tier II) to join...the resolution of returned bank items, and delivering high-quality customer service to both internal and external stakeholders. The… more
- Robert Half Accountemps (Rochester, NY)
- …for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the ... Description We are looking for a skilled Recovery Representative I ( Tier II) to join...a proactive approach to mitigating risk while delivering exceptional customer service to both internal and external stakeholders. Responsibilities:… more
- Robert Half Accountemps (Rochester, NY)
- …for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the ... Description We are looking for an A/R Recovery Representative I ( Tier II) to join...and timely resolution of outstanding invoices while delivering exceptional customer service to both internal and external stakeholders. This… more
- Mass Markets (Killeen, TX)
- …(Not Required) + One (1) year of experience in customer service or Tier II, technical support + CompTIA IT certification COMPENSATION DETAILS WANT AN ... any time for any reason. ID2025-49148 Updated Date12/3/2025 DepartmentTechnical Support Representative Positions ScheduleMultiple Options Wage Description$14.00/Hr.… more
- General Dynamics Information Technology (Tampa, FL)
- …legacy classified system and aid with the transition to the new GVS technology.** **The Tier III support team provides daily coverage 8:00am - 5:00pm local time, ... serve as an advisor, technical assistance provider, and GVS representative to participating customer organizations.** **You will...helpdesk metrics.** **Provide 8 am-5 pm local time on-site Tier III support to DISA Central Command… more
- Eaton Corporation (Highland, IL)
- …adhering to organizational standards. In this role you will: + Manage a team of Customer Service Representatives - Tier 2, responsible for reviewing and ... currently seeking a Customer Experience Manager - Customer Service Tier 2. This hybrid position...support team, which is responsible for addressing complex customer issues referred by internal and external customers. This… more
- Koniag Government Services (Chantilly, VA)
- …Bachelor's degree in IT-related field preferred). + 5+ years of progressive customer support experience. + Previous experience in Tier II support or ... Tier II Technical Support Specialist to support KTIS and our government customer . This...technical issues. + Must be willing to obtain HDI Customer Service Representative Certification (or equivalent) within… more
- Eaton Corporation (Syracuse, NY)
- … Tier 1 is entrusted with the leadership and oversight of the front-line customer support team, which is responsible for addressing customer inquiries. ... Eaton's ES GEIS CHD division is currently seeking a Customer Experience Manager - Contact Center Tier ...support , quality notifications, and logistics coordination-by leading the Tier 1 CSR team to deliver consistent, high-quality … more
- CGI Technologies and Solutions, Inc. (San Antonio, TX)
- …resolutions in the helpdesk ticketing system. . Collaborate with Tier 1 and Tier 2 support representatives to ensure seamless service delivery. . ... **Position Description:** We are seeking a dedicated and experienced Tier 2 Customer Service Representative ...point for unresolved issues from Tier 2 support or other teams. . Document all customer… more
- ASM Research, An Accenture Federal Services Company (Reston, VA)
- …for the Azure Core Networking team within Government Cloud environments. This role bridges Tier 1 operational support with Tier 2 specialized technical ... knowledge base Collaboration & Escalation Management + Serve as primary escalation point for Tier 1 support teams + Coordinate with Microsoft partners (ATT, BT,… more
- TekSynap (Bethesda, MD)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The ** Tier 2/3** **Mission IT** ** Support Analyst** will resolve mission-impacting IT incidents and ... additional experience may be substituted + 2+ years of Tier 2/3 support in a DoD/IC environment....access issues, and security hygiene. + Strong communication and customer service skills. **PREFERRED QUALIFICATIONS** + ITIL v4 or… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- The Service Desk ( Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch and ... locations. This role requires hands-on expertise in hardware and software maintenance, strong customer service skills, and the ability to support both routine… more
- ASM Research, An Accenture Federal Services Company (Reston, VA)
- …Networking team within Government Cloud environments. This role serves as the highest tier of operational support for 24x7 operations (shift work), providing ... Senior Federal Network Support Engineer to provide expert-level technical infrastructure and...final escalation point for complex / critical Livesite incidents, customer -reported issues, and deployment incidents + Lead resolution of… more