- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …for everyday issues (eg, locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and ... online support. When necessary, elevates issue to the appropriate Tier III resources for cloud computing or cloud-based telephony...years of experience providing computer/network user support in a help desk environment (additional 4 years of… more
- Motion Recruitment Partners (Phoenix, AZ)
- Tier 1 Help Desk Phoenix, Arizona Onsite Contract $15/hr - $20/hr This is a full time opportunity based in the Phoenix area with a growing technology ... equivalent preferred Customer service experience in a call center environment Help desk or technical support experience preferred Knowledge and experience of… more
- General Dynamics Information Technology (Elkridge, MD)
- …US Citizenship Required: Yes Job Description: Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means ... part in improving how agencies operate. At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is… more
- Robert Half (Memphis, TN)
- Description The Tier III Help Desk Support role is responsible for providing advanced technical assistance and troubleshooting for complex IT issues that ... cannot be resolved by Tier I or Tier II support teams....serves as the highest level of escalation within the help desk and works closely with system… more
- CACI International (Fort George G Meade, MD)
- …Travel Required: None Type of Travel: None The Opportunity: - CACI is seeking a Tier 1 Help Desk Specialist to join our team in Fort Meade, MD. This position ... Help Desk Specialist Job Category: Information... Help Desk Specialist Job Category: Information Technology Time Type:...role is for an IT specialist in support of Tier 1 operations for a large, complex government enterprise… more
- TekSynap (Arlington, VA)
- …Analysts Tester/Quality Analysts Developers Training Specialists ServiceNow Subject Matter Experts and Administrators Help Desk Tier 1 and Tier 2 ... Overview We are seeking individuals who are interested in working on our FDIC contract, please apply to this posting. Many of the roles will require a government Public Trust Clearance. If you are contacted for an opportunity the employment manager will… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... compliant with Identity & Access Control Management (ICAM) policy. Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of problems Support… more
- TekSynap (Tracy, CA)
- …GICSP GSEC SSCP CCNP Security CISA CISSP (or Associate) GCED GCIH DLA CE Cert IA Role/Function: Help Desk Tier II & III - may be obtained on day 1 Must have ... the following: valid state driver's license, personal vehicle and proof of insurance Overview We are seeking a Computer Operator to join our team supporting DLA Enterprise Service Delivery in Tracy, CA. TekSynap is a fast growing high-tech company that… more
- Lockheed Martin (Hanover, MD)
- …components, along with implementing operating systems enhancements to improve reliability and performance Provide Tier 1 ( Help Desk ) and Tier 2 ... (Escalation) problem identification, diagnosis and resolution of problems Optimize system operations and resource utilization, and perform system capacity analysis and planning Provide support for the dispatch system and hardware problems and remains involved… more
- General Dynamics Information Technology (San Antonio, TX)
- …5 + years of related experience US Citizenship Required: Yes Job Description: HELP DESK SUPERVISOR Advance how our customers operate while you advance ... your career. Join GDIT as a Help Desk Supervisor and build an impactful...to/for Team Leads. ? Participate in communications with AM desk , Tier 2 Leads, Accounts Team, Telephony,… more
- Robert Half (Willow Grove, PA)
- Description Key Responsibilities Own accountability for day-to-day help desk operations to ensure tickets are properly prioritized, assigned, and resolved within ... coaching and daily technical assistance. Facilitate detail oriented development of the help desk team by identifying training needs, collaborating on performance… more
- GovCIO (Alexandria, VA)
- Overview GovCIO is currently hiring aSenior IT Support Help Desk Specialistto join our team, supporting a critical program with the US Coast Guard. This position ... a hybrid remote position. Responsibilities The Senior IT Support Help Desk Specialist will act as a...point for complex incidents, bridging the gap between front-line Tier 1 support and Tier 3 engineering… more
- System One (Washington, DC)
- Monitoring and Incident Response Team Member ( Help Desk ) 100% Remote (Must live in the Washington DC area) 6 Month Contract (Possibly Permanent) Compensation: ... taking 10+ weeks. Day to day tasks include: Handle Tier 1/2 Service Desk escalations through tickets,...outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically,… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. Responsibilities Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...Process all IT SM tickets to completion. Provide 24/7 Tier 1 support for all environments and networks supporting… more
- M. C. Dean (Vienna, VA)
- …outcomes, improving lives, and changing the world for the better. We are seeking a Help Desk System Specialist to join our Security and Electronic Systems (SES) ... incoming issues to support ticket creation and assignment per tier level. Follows up with customers and track resolution...Degree and 0+ Years of Relevant Experience Relevant Experience: Help Desk Support Functions with a Combination… more
- Robert Half (Atlanta, GA)
- …This is a contract-to-permanent, onsite role based in the Metro Atlanta area. The Help Desk Technician provides frontline technical support to end users across ... strong communication, professionalism, and a customer-first mindset. Requirements 1+ years of help desk or IT support experience Basic understanding of… more
- TEKsystems (Fort Collins, CO)
- …on-call rotations for after-hours support Qualifications Experience: 2-5 years in a help desk or technical support role. Strong troubleshooting skills and ... Overview Our customer is seeking a IT Service Desk Specialist to join their team while an...onsite in the Fort Collins area. Key Responsibilities Provide Tier 1 and Tier 2 technical support… more
- Robert Half (Bellevue, WA)
- …100% onsite in Downtown Bellevue, Washington Schedule: Monday-Friday (8am-5pm) Key Responsibilities Provide Tier 2 support for 100 on-site users and up to 250 remote ... email, and phone support. Act as the escalation point for Tier 1 tickets submitted through Jira, troubleshooting hardware, software, and configuration… more
- Lockheed Martin (Hanover, MD)
- …threats at bay. Cyber | Lockheed Martin The Work: The helpdesk team manages tier 1 tickets to either resolution or escalation. This team maintains excellent customer ... relations and ensures all user issues are documented. Who we are: Our Program is seeking innovative engineers to support a critical application centered in the Analytic mission as well as modernize the legacy system using a microservices-based architecture and… more
- Robert Half (Mesa, AZ)
- …and devices embedded inside machining equipment Be the first line of defense providing help desk support for employees Implement and administer a mixed operating ... Robert Half's client in Mesa, Arizona is seeking a Tier 1 IT Specialist. This is a contract to...administration Capable of creating documentation to illustrate designs and help new and existing hires understand how our networks,… more
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