- EchoStar (Englewood, CO)
- …Define and own the product vision, strategy, and roadmap for our IVR and Chat conversational AI platforms. Identify opportunities, customer needs, and business ... value to prioritize features and initiatives AI Chat & IVR Agent Design & Configuration: Lead the design, configuration,...management of generative AI agents for both chat and IVR channels. This includes expertise in intent recognition, entity… more
- Humana (Hartford, CT)
- …a self-driven and collaborative Lead Software Engineer to join our Interactive Voice Response ( IVR ) team. In this role, you will deliver innovative IVR solutions ... the software development lifecycle (SDLC). Lead Software Engineer - IVR & Omnichannel APIs Humana is seeking a self-driven...Lead Software Engineer to join our Interactive Voice Response ( IVR ) team. In this role, you will deliver innovative… more
- Cognizant (Frankfort, KY)
- …you will make an impact by enhancing and optimizing Interactive Voice Response ( IVR ) systems to deliver seamless customer service experiences. You will be a valued ... Remote In this role, you will: Develop and enhance IVR systems using NICE CXone Studio. Design, implement, and...Scripting logic and workflows. Integrate REST APIs with the IVR system for data exchanges and third-party integrations. Troubleshoot… more
- Bank of America (Phoenix, AZ)
- …cases for transformation initiatives. Lead efforts to prioritize investments in IVR & Contact Center authentication capabilities. Build and maintain a coalition ... of executive leaders and process owners to develop and drive the IVR & Contact Center authentication agenda. Facilitate regular routines for stakeholders and senior… more
- The Cigna Group (Bloomfield, CT)
- …and data. As a Sr. Manager, Product Management for Call Routing and IVR , you'll drive innovation in customer engagement platforms, making it easier for millions ... truly make a difference. Responsibilities Champion human-centered design by creating IVR and call routing experiences that are simple, accessible and personalized.… more
- ABBTECH Professional Resources, Inc. (Sterling, VA)
- …Contact Center technology deployments (NICE CXone or Amazon Connect) including IVR design, call routing, self-service automation, and CRM integration. + Manage ... of contact center technologies and solutions such as PBX, ACD, IVR , CTI, WFM, Call Recording/Quality Monitoring, Performance Management, eLearning, Intelligent … more
- Comcast (Philadelphia, PA)
- …(UCaaS), Communications Platform as a Service (CPaaS), Hosted voice, IVR , Call Center, and Contact Center solutions. Incorporate AI-driven capabilities ... & Network Integration Working Knowledge Understand UCaaS, CPaaS, Hosted PBX, IVR , Call Center, Contact Center, and traditional telephony services (SIP, VoIP,… more
- ChenMed (Memphis, TN)
- …them of appointment information, including, date, time, location, etc. Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other ... approved web IVR for authorization processing). Completes orders with proper documentation on where patient is scheduled and how patient was notified. Referrals have… more
- Insight Global (San Diego, CA)
- …Cloud - 3+ years of Oracle ERP experience. Strong understanding of contact center technologies, including CRM systems, IVR , ACD, and workforce management tools. ... They will be responsible for analyzing and gathering requirements from internal business stakeholders and working alongside a team of solutions architect to develop and implement effective solutions in regard to CRM, ERP and contact center technologies. This… more
- Accenture (Seattle, WA)
- …management, quality management, center staffing and training, technology support, IVR design and implementation, digital customer service technology platforms/Call ... routing, reporting metrics/KPIs, and supplier/contract management Bonus points if Experience in evaluating benchmark data (e. g. customer, process, financial benchmarks); web/chat/ email contacts, social media, contact center technology sales or project… more
- Accenture (Boston, MA)
- …management, quality management, center staffing and training, technology support, IVR design and implementation, digital customer service technology platforms/Call ... routing, reporting metrics/KPIs, and supplier/contract management Bonus points if Experience in conducting analysis of Service technology platform requirements and producing recommendations against benchmarks, producing recommendations, and performing… more
- Concentrix (Lansing, MI)
- …customer interaction flows. Collaborate with technical teams on integrations ( IVR /telephony, bots, backend systems), data migration, Power Automate flows, and ... custom solutions. Advise clients on best practices, governance, and the Microsoft Customer Service & Omnichannel roadmap. Assist in pre-sales activities by preparing demos and solution overviews when required. Qualifications 8-10 years of experience… more
- Help at Home (Horsham, PA)
- …profile ensuring accurate date-of-hire. Train field staff on use of SMC or IVR timekeeping applications. Send activation email to notify all parties of pertinent ... information regarding the case. Performs other job duties as assigned This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above. Required… more
- Insight Global (Elkton, MD)
- …upgrade the existing Telecommunications systems, including PBX, Voice Mail, Contact Center, IVR , Cable Plant and wireless IP phones. Support and provide technical ... guidance to the Field Staff. Support of the Nurse Call backend systems. This is an ONSITE position based in Elkton, MD. This individual can work from home and have flexibility but must be close-by for outages. PRINCIPAL DUTIES AND RESPONSIBILITIES 1.… more
- Humana (Frankfort, KY)
- …multi-channel marketing initiatives (email, mail, SMS, app, web, call center, IVR ), ensuring timely delivery and measurable impact. Own the learning ... agenda-developing hypotheses, running experiments, and applying insights to optimize campaign performance. Develop creative briefs and partner with creative teams to shape compelling campaign assets that reflect brand standards and resonate with target… more
- Apple (Cary, NC)
- …span ML and/or digital support channels (chat, self-service) or contact center/ IVR systems. Experience building AI-powered support solutions (eg, virtual agents, ... chatbots, predictive routing). Understanding of agile and design thinking methodologies Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color,… more
- Delta Air Lines, Inc. (Atlanta, GA)
- …prompt engineering, conversational AI or rule-based technologies (eg chatbots, IVR ). Excellent communication, stakeholder management, and strategic planning skills. ... Experience with mobile and web application ecosystems. Familiarity with analytics and measurement of conversational experiences. Consistently prioritizes safety and security of self, others, and personal data. Embraces diverse people, thinking, and styles.… more
- Bank OZK (Alpharetta, GA)
- …systems, processes, and procedures. Performs assigned interactive voice response ( IVR ) responsibilities. Maintains good attendance and punctuality to work. Follows ... Bank policy, procedures, and guidelines. Performs all other duties as assigned. Knowledge, Skills & Abilities Knowledge of Consumer Lending Products/Loans. Knowledge of online banking software functionality. Knowledge of internet terms, access, and usage.… more
- Home Depot (Sacramento, CA)
- …Resolution Time, Resolution SLA, Response Time, First Time Call Closure, IVR On-Site Compliance, and Inventory management. Monitor and drive technician performance ... alignment with operational goals and specified metrics Manage and track work order performance and ensure quality work by technicians Approve associate expenses with guidance from RSEM Ensure associates are following proper procedures for managing parts'… more
- Hawaiian Electric (Honolulu, HI)
- …IS-U, Billing, Finance, Device Management, Bill Print, Meter Reading, IVR , Streamserve/Exstream, Customer Communication Presentment, Mail Presort, SuccessFactors, HR ... Benefits, Fiori, Environmental Health and Safety Management (EHSM), Materials Management, Ariba CLM, OpenText Vendor Invoice Management, OpenText Document Management, Treasury, UIPlanner Budgeting, PowerPlant, Service and Asset Manager Mobile Application &… more
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