- Citigroup (Irving, TX)
- …to lead applications systems analysis and programming activities within the IVR Call Center Technology Operations team. **Responsibilities:** + Partner with multiple ... be assigned as required. + Lead the design, development, and deployment of IVR solutions including AI and chatbots, ensuring alignment with business requirements and… more
- JPMorgan Chase (Plano, TX)
- …Be a leader driving customer service improvements and Interactive Voice Response ( IVR ) experience transformation! As a product team member, your problem-solving and ... career mobility. As a Product Delivery analyst in the IVR product area of Customer Channel: Voice, you will...scrum software delivery organization + Contact Center knowledge or IVR product experience desirable + Experience with SQL, Alteryx… more
- Randstad US (New Brunswick, NJ)
- .net developer with ivr (aws connect/lex). + new brunswick , new jersey + posted december 10, 2024 **job details** summary + $100,000 - $110,000 per year + permanent ... JavaScript, TypeScript, HTML, CSS, React, Redux. + Experience in IVR with AWS technologies such as Connect and Lex...JavaScript, TypeScript, HTML, CSS, React, Redux. + Experience in IVR with AWS technologies such as Connect and Lex… more
- SSM Health (St. Louis, MO)
- …preferred** **Relocation assistance is available for those outside of metro St. Louis. IVR at SLU is a diverse team of physicians, technologists and RNs, who ... work together to expedite the most advanced practices in IVR . This department and its team are dedicated to being on the leading edge of IR procedures while… more
- Morgan Stanley (Alpharetta, GA)
- VP - IVR /Routing Development Contact Center is looking to recruit talent to support the IVR /Routing Cloud Transformation initiative. Candidate should have vast ... experience working with design and implementation of IVR call flows and service integration supporting various line...taking an active role on both sides and defining IVR customer experience. Candidate should have of knowledge of… more
- OneMain Financial (Evansville, IN)
- …Call Delivery Analyst, you will be responsible for both dialer and IVR functions including developing, testing and executing new strategic initiatives based on ... analysis and data review. Dialer and IVR functionality is core to OneMain operations and future...core to OneMain operations and future strategic initiatives. The IVR will allow customers to self-serve where appropriate and… more
- Covenant Health Inc. (Knoxville, TN)
- …in Tennessee. Position Summary: Provides nursing services to Interventional Radiology ( IVR ) Lab patients in accordance with established nursing standards and ... digital line and fluoroscopic equipment. + Attends to patient needs during IVR / radiological procedures and/or studies as required. + Develops and contributes to… more
- Robert Half Technology (Phoenix, AZ)
- …Cloud Specialist with experience in Genesys Cloud migration and expertise in IVR (Interactive Voice Response), routing, scripting, and user management. The ideal ... Cloud, ensuring smooth transition and minimal disruption to business operations. + IVR Design and Implementation: Develop, modify, and maintain IVR systems… more
- AdventHealth (Greenwood Village, CO)
- …technology solutions including Automatic Call Distribution (ACD), Interactive Voice Response ( IVR ), ACD/ IVR reporting, Workforce and Quality Management. + ... applications, to include but not limited to * Enterprise IVR environment - Agent management, call flow creation, skill...Medallia certified * Call handling and processing through the IVR * Basic understanding of Campaigns, Dialing lists and… more
- ADP (Norfolk, VA)
- …Channel communications program. This program includes Genesys Voice and Chat channels and IVR as well as Co-Browse and aligns with Salesforce as the HCM platform. ... help the HRO's various functional areas manage their communications strategies through IVR , Genesys Voice and Chat channels, and Co-Browse solutions. This may… more
- Baylor Scott & White Health (Dallas, TX)
- …technical designs. + Design and implement contact center solutions, including IVR routing strategies, reporting mechanisms, and system integrations. + Provide ... Genesys CloudCX platform within a HealthCare Environment. + Proficiency in IVR scripting, routing strategies, reporting configuration, and system integration. +… more
- Truecare Homecare Agency (Bronx, NY)
- …works to provide best quality service Responsibilities include: + Perform pre-billing and IVR compliance: daily follow up with caregivers to ensure they are IVR ... management including staffing, requests for authorization extension and ensuring mandatory IVR compliance for caregivers assigned to these cases + Managing select… more
- TXNM Energy (Albuquerque, NM)
- …Control and Data Acquisition (SCADA) system, and Interactive Voice Recorder ( IVR ) after being trained on these systems **ANALYSIS AND PROBLEM-SOLVING ABILITY:** ... Control and Data Acquisition (SCADA) system, and Interactive Voice Recorder ( IVR ) **ANALYSIS AND PROBLEM-SOLVING ABILITY:** Ability to solve practical problems and… more
- Apria (Phoenix, AZ)
- …and implement call strategies and jobs (ie, campaigns) on our automated dialer/ IVR solutions. + Administer automated Operations, including but not limited to (ie, ... Experience** + High School Diploma required. + Three years of dialer/ IVR analyst experience. + **Certificates, Licenses, Registrations or Professional Designations**… more
- Robert Half Technology (San Jose, CA)
- …developing and maintaining cloud-based applications while also working closely with various IVR systems. This role offers a long term contract employment opportunity ... the preference) * Engaging in the development of cloud IVR applications using platforms such as Twilio, Pexip, Asterisk,...Handling tasks related to Audio streaming apps, Speech and IVR systems. * Leveraging your bilingual capabilities, if any,… more
- Covenant Health Inc. (Knoxville, TN)
- …Performs 3-D angiography cath volume measurements and intraprocedural CT scans. The IVR tech is expected to exercise independent judgement and discretion in ... other departments, as well as other Covenant Facilities in IVR /Hybrid/Cath Lab. Maintains established policies and procedures, objectives, quality assurance… more
- TEKsystems (Columbus, OH)
- …requirements, including multi-channel, on-premises and cloud-based contact center solutions, IVR , ACD, dialers, CRM, VOIP Call Routing, reporting, optimization, and ... At least 2 years of InContact/CXOne experience, providing technical configuration for IVR specific to CXone Studio programming. * Strong Skills in Applications… more
- ChenMed (Columbus, OH)
- …of appointment information, including, date, time, location, etc. + Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other ... approved web IVR for authorization processing). + Completes orders with proper documentation on where patient is scheduled and how patient was notified. + Referrals… more
- ChenMed (Metairie, LA)
- …of appointment information, including, date, time, location, etc. + Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other ... approved web IVR for authorization processing). + Completes orders with proper documentation on where patient is scheduled and how patient was notified. + Referrals… more
- Actalent (Golden, CO)
- …patients and doctors' offices, calling patients about new prescriptions and IVR requests, and contacting doctors for refill requests. Responsibilities + Interpret ... from patients and doctors' offices. + Call patients about new prescriptions and IVR requests. + Contact doctors for refill requests. Essential Skills + Certified… more
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