- TEKsystems (Remote, OR)
- …JD): * Participate in the design, development and delivery of solutions on IVR solution * Develop efficient and high-performance call flows * Create unit tests ... team: * The developer needs to be an experienced IVR developer with AWS Connect experience. * The candidate...titles or background work will in this role? * IVR Engineer * Telecom Engineer * Telecom integrations engineer… more
- DISH Network (Englewood, CO)
- …department. It is responsible for eliciting vision, scope, and requirements for the IVR and Chat self-service channels. The Product Manager, IVR /Chat, will focus ... situations and tasks with minimal direct oversight from management + Experience with IVR and chat platforms is preferred, AI and machine learning is preferred +… more
- SSM Health (St. Louis, MO)
- …preferred** **Relocation assistance is available for those outside of metro St. Louis. IVR at SLU is a diverse team of physicians, technologists and RNs, who ... work together to expedite the most advanced practices in IVR . This department and its team are dedicated to being on the leading edge of IR procedures while… more
- Conduent (Lexington, KY)
- …analysis, and use case validation for Conduent's Interactive Voice Response ( IVR ) system. **Responsibilities** + Requirements gathering and analysis. + Managing ... Client UAT and Production deployment. **Requirements** + Exhibit extensive knowledge of IVR call flow. + Show experience writing User Stories based on high-level… more
- USAA (San Antonio, TX)
- …contact center capabilities, text messaging, and the dynamic environment of an IVR . + Experience transforming telephony and contact center through digital and ... technology enhancements (preferably P&C Claims) resulting in tangible business results. + Claims Experience with Guidewire ClaimCenter. + Experience with establishing and driving digital priorities while also partnering with peers in a highly matrixed… more
- The Cigna Group (Bloomfield, CT)
- …. Monitors and reviews incidents reported by synthetic monitoring tools and business teams. . Facilitates bridge calls in the event of critical job failures in ... production. . Assigns or escalates reporting defects to the delivery team and sees cases through completion. . Collaborates with Business and Delivery teams to meet standard SLA for resolving production defects. . Initiates Change Management tickets as needed… more
- Morgan Stanley (Alpharetta, GA)
- VP - IVR /Routing Development Contact Center is looking to recruit talent to support the IVR /Routing Cloud Transformation initiative. Candidate should have vast ... experience working with design and implementation of IVR call flows and service integration supporting various line...taking an active role on both sides and defining IVR customer experience. Candidate should have of knowledge of… more
- AdventHealth (Greenwood Village, CO)
- …technology solutions including Automatic Call Distribution (ACD), Interactive Voice Response ( IVR ), ACD/ IVR reporting, Workforce and Quality Management. + ... applications, to include but not limited to * Enterprise IVR environment - Agent management, call flow creation, skill...Medallia certified * Call handling and processing through the IVR * Basic understanding of Campaigns, Dialing lists and… more
- Southern California Edison (Redlands, CA)
- …and seamless self-service experience. You will be a critical member of our Systems and IVR team, that manages our Interactive Voice Response ( IVR ) system and our ... The team is also accountable for identifying and implementing IVR changes that improve customer satisfaction, increase call containment...of the platform, this position requires participation in the IVR duty rotation, which is an on-call, 7 day/24… more
- TEKsystems (Chicago, IL)
- …how to do o CXone Dialer Support Create and Edit Campaigns o CXone Studio IVR Scripting development and changes teach resources how to do o Build CXone Dashboards / ... Integration Support - EPMS, Balto, SNOW, RevSpring - Payment IVR assist in getting data passed back and forth...and our internal CRM/P3/Data Lake Skills: Telephony, Voip, Cloud, Ivr , Scripting, Migration, Ring Central, avaya Top Skills Details:… more
- Covenant Health Inc. (Knoxville, TN)
- …(CTO) program.= Position Summary: Provides nursing services to Interventional Radiology ( IVR ) Lab patients in accordance with established nursing standards and ... digital line and fluoroscopic equipment. + Attends to patient needs during IVR / radiological procedures and/or studies as required. + Develops and contributes to… more
- Randstad US (Roanoke, TX)
- …current Contact Center platforms and push for new technologies/advancement in the IVR , Voice, Chat and Email arenas + Maintain and promote environment objects ... three years' experience in production support of voice applications including IVR , Session Border Controllers, Genesys Voice, CTI Softphone technology, VoIP, Contact… more
- Covenant Health Inc. (Knoxville, TN)
- …Performs 3-D angiography cath volume measurements and intraprocedural CT scans. The IVR tech is expected to exercise independent judgement and discretion in ... other departments, as well as other Covenant Facilities in IVR /Hybrid/Cath Lab. Maintains established policies and procedures, objectives, quality assurance… more
- Baylor Scott & White Health (Dallas, TX)
- …technical designs. + Design and implement contact center solutions, including IVR routing strategies, reporting mechanisms, and system integrations. + Provide ... Genesys CloudCX platform within a HealthCare Environment. + Proficiency in IVR scripting, routing strategies, reporting configuration, and system integration. +… more
- TXNM Energy (Albuquerque, NM)
- …Control and Data Acquisition (SCADA) system, and Interactive Voice Recorder ( IVR ) after being trained on these systems **ANALYSIS AND PROBLEM-SOLVING ABILITY:** ... Control and Data Acquisition (SCADA) system, and Interactive Voice Recorder ( IVR ) **ANALYSIS AND PROBLEM-SOLVING ABILITY:** Ability to solve practical problems and… more
- ChenMed (Columbus, OH)
- …of appointment information, including, date, time, location, etc. + Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other ... approved web IVR for authorization processing). + Completes orders with proper documentation on where patient is scheduled and how patient was notified. + Referrals… more
- Sacramento Municipal Utility District (Sacramento, CA)
- …ideal candidate will have prior design and development experience with IVR , contact center operations and enterprise telephony technologies. **SMUD Official ... Cloud including flow development in Architect (voice, email, digital messaging, ACD/ IVR ) + Telecommunications knowledge and experience + Contact Center Operational… more
- ChenMed (Jacksonville, FL)
- …of appointment information, including, date, time, location, etc. + Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other ... approved web IVR for authorization processing). + Completes orders with proper documentation on where patient is scheduled and how patient was notified. + Referrals… more
- Charles Schwab (Lone Tree, CO)
- …Qualifications** + 4+ years in Software Quality Assurance. + Experience using IVR Automation tools like CYARA Velocity and able to build automation scripts ... Server, Automation tools like Cyara/Hammer and Selenium. + Experience in testing IVR Applications both DMTF and Speech. + Familiarity with Selenium or other… more
- ChenMed (Cleveland, OH)
- …of appointment information, including, date, time, location, etc. + Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other ... approved web IVR for authorization processing). + Completes orders with proper documentation on where patient is scheduled and how patient was notified. + Referrals… more
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