- Owens & Minor (Phoenix, AZ)
- …and/or Experience** + High School Diploma required. + Three years of dialer/ IVR analyst experience. + **Certificates, Licenses, Registrations or Professional ... and implement call strategies and jobs (ie, campaigns) on our automated dialer/ IVR solutions. + Administer automated Operations, including but not limited to (ie,… more
- JPMorgan Chase (Plano, TX)
- …diverse ideas and supports your individual growth and career mobility. As a Product Delivery analyst in the IVR product area of Customer Channel: Voice, you will ... Be a leader driving customer service improvements and Interactive Voice Response ( IVR ) experience transformation! As a product team member, your problem-solving and… more
- HCA Healthcare (Nashville, TN)
- …as we do. We want you to apply! **Job Summary and Qualifications** The Product Business Analyst - Contact Center Virtual Agent and IVR is the driver of our ... solutions in an ever-changing digital landscape. The Product Business Analyst - Contact Center IVR & Virtual Agent is responsible for supporting the execution… more
- OneMain Financial (Evansville, IN)
- As a OneMain Senior Call Delivery Analyst , you will be responsible for both dialer and IVR functions including developing, testing and executing new strategic ... initiatives based on analysis and data review. Dialer and IVR functionality is core to OneMain operations and future...internal team member when needed. The Senior Call Delivery Analyst will consider customer needs across both the Branch… more
- Public Storage (Plano, TX)
- …Stock Exchange. **Job Description** As the Digital Analytics and Optimization analyst , you will be responsible for overseeing our self-service capabilities across ... channels( IVR , Chat Bot, Web, Mobile App). Your role will...Minimum of 4 years of experience as a Data analyst , Product Owner, or in a similar role, preferably… more
- Aston Carter (Juno Beach, FL)
- Job Title: Associate Business Analyst Job Description We are seeking skilled and experienced testing personnel to join our team and conduct comprehensive testing ... across multiple platforms, including SAP, Web/Mobile, Agent Desktop Application, Salesforce, IVR , Case Management, and Field Operations systems. The testing services… more
- Robert Half Technology (Juno Beach, FL)
- Description We are inviting applications for the role of Business Analyst , Assoc in our team based in Juno Beach, Florida, 33408, United States. In this role, you'll ... multiple platforms, including SAP, Web/Mobile applications, Agent Desktop Applications, Salesforce, IVR , Case Management, and Field Operations systems. The role will… more
- Walgreens (Deerfield, IL)
- …assistant (chatbot) and ongoing Natural Language Understanding (NLU) training on chat/ IVR bots to ensure improved intelligence and a frictionless user experience. ... Opportunity Employer, including disability/veterans. **Job ID:** 1497579BR **Title:** Sr. Analyst , Conversational Natural Language Understanding **Company Indicator:** Walgreens **Employment… more
- Aston Carter (Juno Beach, FL)
- …across multiple platforms, including SAP, Web/Mobile, Agent Desktop Application, Salesforce, IVR , Case Management, and Field Operations systems. The testing services ... testing, integration testing, user acceptance testing, sap, salesforce crm, ivr , case management, field operation Top Skills Details functional testing,regression… more
- System One (Arlington, VA)
- ALTA IT has a Long-Term Contract position open for a Help Desk Analyst (Tier 1). Arlington, VA (100% ONSITE) US Citizenship or Green Card Required Technology Service ... is looking to hire a Tier-1 Help Desk Analyst to respond to phone, portal, email submitted Incident...ServiceNow ticketing system experience preferred, and Five9 is the IVR /ACD phone system. Requirements: + Must be a High… more
- G-TECH Services, Inc. (Detroit, MI)
- …Development resource with ability to plan, develop, test and implement Cisco ACD/ IVR (UCCE) solutions that improve business efficiency and productivity as well as ... support business strategies and goals. Identify and communicate business needs and translate business requirements into technical system and functional specifications. Support one or more highly complex or critical business processes/systems and may require… more
- Sprinklr (WA)
- …will you do:** Working on the Platinum Support Team the Support Account Analyst is the main technical support contact serving Sprinklr's largest and most complex ... + Knowledge in CTI or Voice recording products. + KnowledgeonVOIP, Dialer, ACD, IVR , SBC. + Exposure and understanding of video conferencing, IM, Voicemail, DID,… more
- OneMain Financial (Charlotte, NC)
- …(Preferred) or Wilmington, DE** OneMain is seeking a **Sr Fraud Strategy Analyst ** with experience in financial services, preferably banking or lending products. We ... fraud controls for credit card originations and customer-facing channels, including the IVR , call center, online banking, mobile app, and digital wallets, balancing… more
- Insight Global (Elkton, MD)
- …upgrade the existing Telecommunications systems, including PBX, Voice Mail, Contact Center, IVR , Cable Plant and wireless IP phones. Support and provide technical ... guidance to the Field Staff. Support of the Nurse Call backend systems. This is an ONSITE position based in Elkton, MD. This individual can work from home and have flexibility but must be close-by for outages. PRINCIPAL DUTIES AND RESPONSIBILITIES: 1.… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …Cloud platform. The Individual will work with our Implementation team and Business Analyst to maintain a high degree of interaction, satisfaction, and recommend and ... Cloud ecosystem. + Collaborate with other admins, developers, and business analyst environment assessing and evaluating new project requests and defining user… more