- Conduent (Lexington, KY)
- …where individuality is noticed and valued every day. The **Technical Business Analyst ** will gather requirements, conduct analysis, and use case validation for ... Conduent's Interactive Voice Response ( IVR ) system. **Responsibilities** + Requirements gathering and analysis. +...staff daily. + Show prior experience as a system analyst or business analyst working with public-sector… more
- Southern California Edison (Redlands, CA)
- …Become a part of the Customer Contact Center (CCC) as a **Business System Analyst , Senior Specialist** at Southern California Edison. In this role you will have the ... will be a critical member of our Systems and IVR team, that manages our Interactive Voice Response (...IVR team, that manages our Interactive Voice Response ( IVR ) system and our call routing platform which processes… more
- City of Lakeland (Lakeland, FL)
- Business Systems Analyst I or II Print (https://www.governmentjobs.com/careers/lakelandfl/jobs/newprint/4712116) Apply Business Systems Analyst I or II Salary ... + Benefits + Questions GENERAL DESCRIPTION OF CLASS The LE Business Systems Analyst II provides product expertise and understanding for various technologies for the… more
- Walgreens (Deerfield, IL)
- …assistant (chatbot) and ongoing Natural Language Understanding (NLU) training on chat/ IVR bots to ensure improved intelligence and a frictionless user experience. ... Opportunity Employer, including disability/veterans". **Job ID:** 1497579BR **Title:** Sr. Analyst , Conversational Natural Language Understanding **Company Indicator:** Walgreens **Employment… more
- ManpowerGroup (Chandler, AZ)
- Our client in the telecommunications industry is seeking a Telecom Operations Analyst to join their team. As a Telecom Operations Analyst , you will be part of ... which will align successfully in the organization. **Job Title:** Telecom Operations Analyst **Location:** Chandler, AZ **Pay Range:** $40-45 per hour **What's the… more
- Hackensack Meridian Health (Edison, NJ)
- …leader of positive change. As a **Workforce Management (WFM) Staffing & Reporting Analyst ** , you will utilize workforce management tools and best practices to ... life of a **Contact Center Workforce Management (WFM) Staffing & Reporting Analyst ** at **Hackensack Meridian** **_Health_** includes: + Monitor and react to Service… more
- System One (Arlington, VA)
- ALTA IT has a Long-Term Contract position open for a Help Desk Analyst (Tier 1). Arlington, VA (100% ONSITE) US Citizenship or Green Card Required Technology Service ... is looking to hire a Tier-1 Help Desk Analyst to respond to phone, portal, email submitted Incident...ServiceNow ticketing system experience preferred, and Five9 is the IVR /ACD phone system. Requirements: + Must be a High… more
- CVS Health (New York, NY)
- …in our New York City office, generally ~3 days a week on‐site. The Senior Analyst of Behavior Change Marketing Operations is at the center of operational and project ... complex care system in a friendly way. The Senior Analyst of Marketing Operations will own and execute marketing...working with some combination of email, direct mail, SMS, IVR /phone, paid media, web) + 2+ years of project… more
- TEKsystems (Seattle, WA)
- Description: We are seeking an Oracle NMS/OMA Support Analyst who is motivated by variety, is seeking a challenging environment for professional growth, and is ... teams to maintain existing integrations between NMS and peripheral systems (CCB, GIS, IVR , EMS/SCADA, AGA etc.) + Troubleshoot data exchange issues and ensure data… more
- PenFed Credit Union (Mclean, VA)
- …part of the PenFed family. PenFed is hiring a (Hybrid) Business Intelligence Analyst , Operations at our San Antonio, Texas, Eugene, Oregon or Tysons, Virginia ... and derive insights from Operations data across various platforms (CRM, Telephony/ IVR , CSAT, etc.), translating those insights into value-added KPIs, dashboards, and… more
- ABBTECH Professional Resources, Inc. (VA)
- …program requires US Citizenship Remote We are seeking an Oracle NMS/OMA Support Analyst who is motivated by variety, is seeking a challenging environment for ... teams to maintain existing integrations between NMS and peripheral systems (CCB, GIS, IVR , EMS/SCADA, AGA etc.) + Troubleshoot data exchange issues and ensure data… more
- CVS Health (New York, NY)
- …office, generally ~3 days a week on‐site. The Marketing Operations - Senior Analyst is the center of project management workstreams in the NYC-based "Behavior Change ... large corporation (ideally working with some combination of email, direct mail, SMS, IVR /phone, paid media, web). + 2+ years of project management experience, with… more
- Insight Global (Elkton, MD)
- …upgrade the existing Telecommunications systems, including PBX, Voice Mail, Contact Center, IVR , Cable Plant and wireless IP phones. Support and provide technical ... guidance to the Field Staff. Support of the Nurse Call backend systems. This is an ONSITE position based in Elkton, MD. This individual can work from home and have flexibility but must be close-by for outages. PRINCIPAL DUTIES AND RESPONSIBILITIES: 1.… more
- TXNM Energy (Albuquerque, NM)
- …Control and Data Acquisition (SCADA) system, and Interactive Voice Recorder ( IVR ) after being trained on these systems **ANALYSIS AND PROBLEM-SOLVING ABILITY:** ... Control and Data Acquisition (SCADA) system, and Interactive Voice Recorder ( IVR ) **ANALYSIS AND PROBLEM-SOLVING ABILITY:** Ability to solve practical problems and… more
- Sacramento Municipal Utility District (Sacramento, CA)
- …ideal candidate will have prior design and development experience with IVR , contact center operations and enterprise telephony technologies. **SMUD Official ... (3+) years of progressively responsible relevant work experience as a technical analyst in the area of day- to-day design, development, implementation, and… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …Cloud platform. The Individual will work with our Implementation team and Business Analyst to maintain a high degree of interaction, satisfaction, and recommend and ... Cloud ecosystem. + Collaborate with other admins, developers, and business analyst environment assessing and evaluating new project requests and defining user… more
- Access Dubuque (Dubuque, IA)
- …Strong working knowledge and understanding of call center operations including IVR technology, forecasting, metrics, and various call center software. + Availability ... - Electrical Engineer - Dubuque John Deere Supply Chain Intelligence Analyst /Developer Intern Colony Brands, Inc. Graduate Assistant - Cheerleading Coach University… more
- ManpowerGroup (Sacramento, CA)
- …(3+) of progressively responsible relevant work experience as a technical analyst in day- to-day design, development, implementation, and maintenance of enterprise ... Cloud including flow development in Architect (voice, email, digital messaging, ACD/ IVR ) + Telecommunications knowledge and experience + Contact Center Operational… more