- Insight Global (San Diego, CA)
- …company headquartered in San Diego, CA is seeking a remote technical business analyst to join their team. They will be responsible for analyzing and gathering ... - 5+ years of experience as a Technical Business Analyst , 8+ years of experience preferred - 5+ years...of Oracle ERP experience. Strong understanding of contact center technologies, including CRM systems, IVR , ACD, and workforce management… more
- Insight Global (Elkton, MD)
- …upgrade the existing Telecommunications systems, including PBX, Voice Mail, Contact Center, IVR , Cable Plant and wireless IP phones. Support and provide technical ... guidance to the Field Staff. Support of the Nurse Call backend systems. This is an ONSITE position based in Elkton, MD. This individual can work from home and have flexibility but must be close-by for outages. PRINCIPAL DUTIES AND RESPONSIBILITIES 1.… more
- Capgemini (Atlanta, GA)
- …integration patterns. Familiarity with telecom systems such as CRM, billing platforms, and IVR . Hands on knowledge using Gen AI, Playbooks & CCAI Insights Experience ... visa for employment authorization in the US by Capgemini. Job: Business Analyst Organization: NA APPS LOC PRACTICE Title: Senior Conversational Designer Location:… more
- Brookfield Properties (Charleston, SC)
- …team. Job Description Primary Responsibilities: The Call Center Operations Analyst is responsible for supporting the performance, reporting, and optimization ... of our telephony and IVR platforms. This role bridges operations, IT, and business...support tickets. + Support the design and optimization of IVR configurations, call routing logic, and workflows to improve… more
- Stanford Health Care (Newark, CA)
- …(United States of America) Stanford Health Care is seeking a seasoned Business Reporting Analyst - CCaaS to join our Enterprise Contact Center team. The Reporting ... Analyst for Contact Center Platforms is responsible for designing,...CMS, Amazon Connect, or similar. Knowledge of call routing, IVR reporting, and contact center operational metrics. Familiarity with… more
- EchoStar (Englewood, CO)
- …department. It is responsible for eliciting vision, scope, and requirements for the IVR and Chat self-service channels for Dish TV and Boost Mobile. The Product ... Analyst will focus on using product data to understand...+ Identify key problems, trends, and opportunities across the IVR and Chat experience through data-driven evaluation + Partner… more
- Hawaiian Electric (Honolulu, HI)
- Development Specialist / Development Analyst - Oahu Date:Dec 8, 2025 Location: Honolulu, Hawaii (HI), US, 96840 Company: hawaiianel We recognize our competitive ... (Role: Professional) This posting seeks to fill at either the Development Analyst or Development Specialist Enterprise SAP; whichever level is most suited to… more
- City of New York (New York, NY)
- …day. In furtherance of this mission, the BXDA seeks experienced and enthusiastic Data Content Analyst II. The Data Content Analyst II will play a crucial role in ... its obligations under these new laws. The Data Content Analyst will also play a key role in maintaining...customer service of internal applications and telecommunications systems (ex. IVR System) and provide a comparison matrix of potential… more
- Newegg Inc. (Diamond Bar, CA)
- …meet evolving business needs. + Collaborate with IT and CX teams to analyze IVR data, identify call routing or containment opportunities, and optimize menu logic to ... data-visualization tools. + Solid understanding of contact center technologies (ACD, IVR , CTI, CRM integration). + Skilled in system configuration, user… more
- Insight Global (San Diego, CA)
- …company headquartered in San Diego, CA is seeking a remote technical business analyst to join their team. They will be responsible for analyzing and gathering ... * 5+ years of experience as a Technical Business Analyst , 8+ years of experience preferred * 5+ years...of Oracle ERP experience. Strong understanding of contact center technologies, including CRM systems, IVR , ACD, and workforce management… more
- Insight Global (Stamford, CT)
- Job Description Insight Global is seeking a Product Analyst for one of our clients in Stamford, CT. They will be working on multiple projects at a time, they will be ... are enrolling or activating the customers services. Communication platforms include chat, IVR , etc. They will be communicating in stakeholder meetings so both verbal… more
- State of Minnesota (St. Paul, MN)
- **Working Title: Enterprise Service Desk Analyst - Night** **Job Class: Information Technology Specialist 2** **Agency: Minnesota IT Services** + **Job ID** : 90720 ... orders received through the IT Service Management ticketing system or phone IVR system. This is achieved through a dedicated, knowledgeable, and experienced team… more
- Public Storage (Plano, TX)
- …Description** We are seeking an Agentic AI Conversation Designer & Business Analyst to support our digital transformation initiative across voice and chat channels. ... + Contact center or customer service domain knowledge with understanding of IVR , chat routing, escalation protocols, and service metrics + Proven ability to… more
- Walmart (Bentonville, AR)
- …CRM experience and/or certification + Salesforce Admin Certification + You have IVR /Softphone Admin experience + Any other previous system or software administration ... experience + You have strong tech implementation/troubleshooting background + You have strong analytical skills + You have experience supporting multiple projects and supporting various business initiatives + You have experience building reports or dashboards… more
- Capgemini (Atlanta, GA)
- …integration patterns. . Familiarity with telecom systems such as CRM, billing platforms, and IVR . . Hands on knowledge using Gen AI, Playbooks & CCAI Insights . ... Experience with Speech-to-Text, Text-to-Speech, and Agent Assist. . Google Cloud certifications (eg, Professional Cloud Developer, Contact Center AI specialization). **Life at Capgemini** Capgemini supports all aspects of your well-being throughout the… more
- NJ Transit (Newark, NJ)
- …trip planning applications supporting the New Jersey Transit website, mobile App, IVR , Alexa voice assistant and Customer Service. Manage Departure Vision changing ... Services Coordinators + Product Support Coordinators + Principal Business Analyst Education, Experience and Qualifications: + Bachelor's Degree in computer… more
- City of New York (New York, NY)
- …- Oversee design and implementation of business solutions in CRM and IVR applications; - Lead business process reengineering efforts required to support mayoral ... liaison; - Oversee special projects and initiatives as assigned. ADMINISTRATIVE STAFF ANALYST ( - 1002D Qualifications 1. A master's degree from an accredited… more
