- Resolution Technologies, Inc. (Dunwoody, GA)
- …Dialog Flow) Generative AI in the customer service domain a plus IVR /Routing/ACD, Work Force Management and/or Quality Management preferred Experience in business ... process improvement and Customer Success Proven ability to independently and effectively handle senior executive audience and stakeholders, provide thought leadership and gain strategic partnership Led project teams and demonstrated operational performance… more
- Dexian - DISYS (Chantilly, VA)
- …knowledge of Audio, video, control, and communications systems.UCCX script editor, Finesse, IVR call flow.Deep understanding of VoIP, MGCP, H.323, and SIP trunk. ... This position requires an active Department of Defense security clearance at the Top-Secret (TS) level due upon hiring, with ability to obtain and maintain Sensitive Compartmented Information (SCI) CI Polygraph. US citizens ONLY are eligible for security… more
- OU Health (Oklahoma City, OK)
- …of several collaborative specialties such as Lung Screening, IVR , Gastroenterology, Colorectal, Thoracic, Pulmonology, Orthopedic and Surgical Oncology.Location: ... Stephenson Cancer CenterShift: Part-Time, PRN (minimum requirement of 1 shift every 2 weeks) Monday-Friday 8a-5p General Description: Under general supervision, provides nursing care in a hospital to a variety of patients with health problems ranging from… more
- FastTek Global (Warren, MI)
- …skills * Working knowledge of industry standard contact center technology (ACD, IVR , Network Features), reporting automation applications * Able to work with others ... in a highly collaborative way: listens to others' input, values outside perspectives, continuously seeks feedback * Thorough knowledge of NICE IEX WFM (centralized, multi-media, multi-site) preferred * Comprehensive understanding of contact center metrics *… more
- FastTek Global (Warren, MI)
- …skills Working knowledge of industry standard contact center technology (ACD, IVR , Network Features), reporting automation applications Able to work with others ... in a highly collaborative way: listens to others' input, values outside perspectives, continuously seeks feedback Thorough knowledge of NICE IEX WFM (centralized, multi-media, multi-site) preferred Comprehensive understanding of contact center metrics… more
- West Technology Group, LLC (Atlanta, GA)
- …results without significant amount of coaching Background and experience with contact center, IVR , automation is of high value Comfortable selling a product that is ... actively being enhanced / enriched with functionality Proficient in Salesforce.com for tracking activity, pipeline and revenue metrics. Willingness to travel domestically as needed. If you are passionate about pushing the boundaries of AI, we invite you to… more
- SSM Health (Lake Saint Louis, MO)
- …Performs specialized imaging procedures such as angio, complex vascular and nonvascular and neuro interventional and therapeutic procedures, along with assisting the ... Radiologist/PA. The only registration requirement for this position is Radiography. **Job Responsibilities and Requirements:** PRIMARY RESPONSIBILITIES + Prepares and positions patients and selects anatomic and technical parameters accurately. + Prepares and… more
- HCA Healthcare (Earth City, MO)
- …DUTIES -** **The Consulting Product Business Analyst - Contact Center Virtual Agent and IVR is the driver of our continued growth and success. With their commitment ... landscape. The Consulting Product Business Analyst - Contact Center IVR & Virtual Agent is responsible for supporting the...for and the tactical optimization of virtual agent and IVR technologies within Parallon managed contact centers as well… more
- Marriott (Columbus, OH)
- …a Customer Engagement Channel (CEC) Product Manager 1 with experience in IVR (Interactive Voice Response) and Omni Channel routing, coupled with experience in ... the funding and implementation. This position will provide direction for the CEC IVR and application architecture design. They will coordinate with Corporate IT Plan… more
- Covenant Health Inc. (Knoxville, TN)
- …in Tennessee. Position Summary: Provides nursing services to Interventional Radiology ( IVR ) Lab patients in accordance with established nursing standards and ... digital line and fluoroscopic equipment. + Attends to patient needs during IVR / radiological procedures and/or studies as required. + Develops and contributes to… more
- HCA Healthcare (Nashville, TN)
- …overseeing the strategy for and the tactical optimization of virtual agent and IVR technologies. The Director is also responsible for supporting and advising on the ... for reviewing reporting and analytics to measure current virtual agent and IVR performance and to drive future utilization and configuration. This position is… more
- Insight Global (Basking Ridge, NJ)
- …CX/UX Designer & Engineer with an expertise in VUI design/testing, speech optimization, IVR , Natural Language & ASR Platforms. This resource will be joining the ... and delivering complex AI-driven applications using expertise with Conversational IVR . This resource will also assist with Solution/Design documentation and… more
- AAA Mid Atlantic (Wilmington, DE)
- …in the design and delivery of new features and functionality of the ACA IVR and ACD platforms. Guide business counterparts in building solutions and turn a ... for the design, staging, configuration, implementation and support of IVR (Interactive Voice Response)/ACD (Automatic Call Distributor) scripts. Responsible for… more
- Randstad US (Louisiana, MO)
- …(v10/v11). Publishing multiple tuning reports. - Subject matter expertise of IVR , Natural Language, and ASR platforms. - Experience with Conversational Interaction ... years of experience in Contact Center service delivery. Solid understanding of IVR speech applications. - Must be able to manage multiple work-streams effectively… more
- PPL Corporation (Louisville, KY)
- …Python etc. 3. Background in developing and supporting Interactive Voice Response ( IVR ) solutions. 4. Excitement, curiosity, and passion for shaping the future ... different functional domains and technologies. 3. Working knowledge in Natural Language IVR and Call Agent technologies (eg, Twilio Contact Cener Platform, Twilio… more
- Covenant Health Inc. (Knoxville, TN)
- …Performs 3-D angiography cath volume measurements and intraprocedural CT scans. The IVR tech is expected to exercise independent judgement and discretion in ... other departments, as well as other Covenant Facilities in IVR /Hybrid/Cath Lab. Maintains established policies and procedures, objectives, quality assurance… more
- Covenant Health Inc. (Knoxville, TN)
- …Performs 3-D angiography cath volume measurements and intraprocedural CT scans. The IVR tech is expected to exercise independent judgement and discretion in ... other departments, as well as other Covenant Facilities in IVR /Hybrid/Cath Lab. Maintains established policies and procedures, objectives, quality assurance… more
- Chick-fil-A (Atlanta, GA)
- …not limited to, Automatic Call Distribution (ACD), Interactive Voice Response ( IVR ), Workforce Management (WFM), and Quality Assurance (QA) solutions. The Technical ... + A solid understanding of contact center technology (ACD, IVR , IVA, WFM, and QA) with deep knowledge in...a focus on contact center solutions (such as ACD, IVR , IVA, WFM, and QA) + Ability to understand… more
- SSM Health (St. Louis, MO)
- …Louis University Hospital** **ARRT with CCI credential for Interventional Radiology required.** IVR at SLU is a diverse team of physicians, technologists and RNs, ... work together to expedite the most advanced practices in IVR . This department and its team are dedicated to...team, please submit your application today! **Job Summary:** The IVR Tech performs tasks that provide technical support during… more
- Spectrum (Charlotte, NC)
- …to automate the customer service experience. Our engineers utilize interactive voice response ( IVR ) and Chatbot to give customers the help they need without human ... contribute to Charter's vision to drive best in class IVR digital self-service. WHAT OUR SENIOR DIGITAL SERVICES AND...of recommended technologies and self-service systems to ensure the IVR customer experience is convenient and easy to use… more
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