- City National Bank (Charlotte, NY)
- …to production. + Provide programming expertise and business analysis skills within broad business area, usually as a senior member of a project team, in ... ** SENIOR FULL STACK ENGINEER** **WHAT IS THE OPPORTUNITY?**...need to effectively communicate, collaborate, and influence engineering and business team members across many projects and departmental boundaries.… more
- Enterprise Mobility (St. Louis, MO)
- …leading-edge technologies and expansive systems that impact every aspect of our growing business . Being a member of EFM IT offers all the advantages of a smaller ... and most trusted mobility company, Enterprise Fleet Management, a business line of Enterprise Mobility, is excited to announce...and UC solutions, including call center routing and management, IVR design, and integration with other systems ,… more
- Leidos (Baltimore, MD)
- **Description** Leidos is seeking a ** Senior AWS Connect Engineer/Developer** to be part of the mission solution and help lead SSA's Digital Modernization Strategy. ... in need of a strong candidate with _these key required skills_ : The Senior AWS Connect Engineer/Developer Lead will serve as a Senior Architect/Developer for… more
- …valued and have an opportunity to contribute to the company's success. As a Senior Systems Reliability & Support within PNC's Technology organization, you will ... in the below area preferred: * Genesys Cloud * IVR * Microservices * API's * Verint * NICE...call responsibilities. **Job Description** + Monitor, maintain and support systems and software to ensure stability and compliance to… more
- Spectrum (Charlotte, NC)
- …to automate the customer service experience. Our engineers utilize interactive voice response ( IVR ) and Chatbot to give customers the help they need without human ... known for. BE PART OF THE CONNECTION As a Senior NLP AND Machine Learning Analyst, you'll support customer...Having a deep understanding of recommended technologies and self-service systems to ensure the customer experience is convenient and… more
- HCA Healthcare (Nashville, TN)
- …BI, etc. **Qualifications:** + Bachelor's degree in Computer Science, Analytics, Information Systems , Business Administration, Engineering or a related field of ... overseeing the strategy for and the tactical optimization of virtual agent and IVR technologies. The Director is also responsible for supporting and advising on the… more
- US Bank (Hopkins, MN)
- …architectural best practices; considers scalability, reliability and performance of systems /contexts affected when defining technical designs + Performs analysis on ... years of **hands-on experience in building call flows and IVR within Amazon Connect Platform.** + Demonstrated ability to...objectives and deliverables and how it contributes to overall business strategy a how technical strategy maps to this… more
- Verint Systems, Inc. (Columbus, OH)
- …growth opportunities. Learn more at www.verint.com . **Overview of Job Function:** Verint's Senior Architect, CCaaS plays a key role in designing and implementing a ... roadmap. + Design end-to-end CCaaS solutions that align with business needs and direction. + Architect scalable and resilient...+ Strong understanding of contact center concepts such as IVR , ACD, CTI, and WFM. + Strong communication skills.… more
- Sacramento Municipal Utility District (Sacramento, CA)
- …portfolio of technologies. The ideal candidate will have prior experience with IVR design and development, contact center operations and enterprise telephony. **SMUD ... Developer as determined by the Supervisor. This class is distinguished from the Senior Enterprise Technical Developer in that the latter requires a higher level of… more
- Vanguard (Wayne, PA)
- …+ Collaborate with cross-functional teams to integrate contact center technologies with other business systems . 3. Project Management: + Lead and manage multiple ... to understand their needs and ensure technology solutions meet business requirements. + Communicate effectively with senior ...a leadership role. + Strong knowledge of contact center systems and technologies, including ACD, IVR , CRM,… more
- HonorHealth (Scottsdale, AZ)
- …transform healthcare together. HonorHealth is one of Arizona's largest nonprofit healthcare systems , serving a population of five million people in the greater ... and update of disaster recovery procedures documentation to ensure business continuity. Serves as a technical escalation point for... continuity. Serves as a technical escalation point for systems and platforms including but not limited to layer… more
- Capgemini (Atlanta, GA)
- The ServiceNow Architect participates and actively supports business initiatives by building reliable, efficient, scalable and business oriented solutions based ... They are involved in design and architecture of complex systems that are design around and in conjunction with...to demonstrate the value of the Now Platform with business (non-IT) stakeholders and be able to translate … more
- MTA (Long Island City, NY)
- …to coordinate all system issues such as AVLM, Interactive Voice Response ( IVR ), Adept Scheduling, Customer Information Systems , etc. Handle software, hardware, ... Director Technology Project Management Paratransit Job ID: 5913 Business Unit: New York City Transit Location: Long Island City, NY, United States Regular/Temporary:… more
- Walgreens (Deerfield, IL)
- …of state). **Preferred Qualifications:** + Experience with large-scale, technology-heavy, voice channel systems ( IVR , CTI, ACD/PBX, CRM) + Understanding of and ... include significant magnitude and importance to the execution of corporate business and centralized services strategies and achievements of company objectives. **Job… more
- Spectrum (Charlotte, NC)
- …of largescale projects in distributed development environment. Work closely with senior stakeholders to understand business requirements and translate ... Framework, REST API, and Conversational AI platform. Design and develop new systems with an emphasis on minimized maintenance requirements and support maintenance… more
- Tractor Supply Company (Brentwood, TN)
- …operations, technologies, content, projects, and strategy. Share customer feedback to senior leadership. + Develop and manage budget for Customer Solutions Center. ... **_Education:_** Bachelor's degree, from an accredited college or university, in business , retail, or other related field. Any suitable combination of education… more