- altafiber (Cincinnati, OH)
- **Position** : Business Analyst Project Manager **Location** : Cincinnati, OH **Job Purpose** The role of the Business Analyst / Project Manager (BA / ... the business units to capture, consolidate, and communicate the project -related information to the vendor's IT staff. The BA...needed + Build campaigns and troubleshoot POM (Proactive Outreach Manager ) campaigns + Participate in Call Center… more
- Marriott (Columbus, OH)
- …support our customers. We are seeking a Customer Engagement Channel (CEC) Product Manager 1 with experience in IVR (Interactive Voice Response) and Omni ... the funding and implementation. This position will provide direction for the CEC IVR and application architecture design. They will coordinate with Corporate IT Plan… more
- CVS Health (Hartford, CT)
- …to make health care more personal, convenient and affordable. Position Summary The Project Manager / Reporting Developer person will be responsible for ... include service level reporting for the function, CSR performance and efficiency, call avoidance and financial impact, quality and customer satisfaction, and finally… more
- Walgreens (Deerfield, IL)
- **Job Description:** **Job Summary:** The Contact Center Application Program Manager is instrumental in driving program delivery in our fast-past Conversational ... disability/veterans" **Job ID:** 1376383BR **Title:** Contact Center Application Program Manager **Company Indicator:** Walgreens **Employment Type:** **Job Function:** Business… more
- MTA (Brooklyn, NY)
- …programming. + Call Center management experience (preferably in an Avaya or Cisco Call Manager environment). + Strong working knowledge of Avaya Aura CM 6.x ... network management and monitoring systems such as SolarWinds, NNMI (Network Node Manager ), WUG (WhatsUpGold), Teoco, that monitors NYCT's ATS-A, PACIS, PSLAN, FCLAN,… more
- Insight Global (Cincinnati, OH)
- …areas of impact associated with the change. * Builds a strong relationship with the project manager to ensure a common understanding of the goals, objectives and ... to work closely with technical teams to migrate the call center software from Genesys Pure Connect to NICE....requirements. Acts as a liaison between the stakeholder and project team(s) to ensure understanding of the requirements will… more
- NiSource (Columbus, OH)
- …will work closely with the lead Enterprise Architect for the domain, the IT Portfolio Manager , and the Project Manager of these projects to organize the ... NiSource customer facing systems, including all Customer engagement Channels (Web/Mobile/Chat/ IVR ), Advanced Metering Infrastructure, Call Centers, CRM, Sales,… more
- HonorHealth (Scottsdale, AZ)
- …voicemail, and call center issues. Experience and knowledge in SIP Trunks, call signaling, G711/729 codecs, dial plans, IVR , etc. Work on special projects ... and make recommendations for technical solutions to business problems. Participate on project teams and committees. Represent the IT function at change review… more
- Providence (Richland, WA)
- …compensation, and time approval (people management). Oversees orientation and training of new manager or senior manager hires. + Identifies and follows up on ... the work is successfully completed within deadlines. + Demonstrated skills in project plan design and implementation; directing projects, coordinating the work of… more
- PeaceHealth (Springfield, OR)
- …support of Avaya Aura core systems including Communication Manager (CM), System Manager (SMGR), Session Manager (SM), Call Management System (CMS), and ... of assigned telecommunications components. Responsible for maintaining performance and call quality for all Telecommunications platforms. + Leads deployment /… more
- Ferguson Enterprises, LLC. (Huntington Beach, CA)
- …the highest manufacturing standards available, and our customer service is unmatched. We call it the Safe Step Difference. If you're considering investing in your ... of the CRM under the mentorship of the North American Contact Center Manager through implementation, troubleshooting, in a wide array of configurations both remotely… more