- Accenture (Washington, DC)
- …federal client. This Developer will be responsible for developing and testing IVR contact flows alongside a lead developer . The role requires experience in ... Role Overview: AFS is seeking an AWS CCaaS Python Developer to join a collaborative team supporting the NextGen...the DC Metro area. The Work: Develop and test IVR contact flows and modules in Amazon Connect Develop… more
- Cognizant (Frankfort, KY)
- As a Nice CXOne Developer , you will make an impact by enhancing and optimizing Interactive Voice Response ( IVR ) systems to deliver seamless customer service ... Remote In this role, you will: Develop and enhance IVR systems using NICE CXone Studio. Design, implement, and...Scripting logic and workflows. Integrate REST APIs with the IVR system for data exchanges and third-party integrations. Troubleshoot… more
- Resideo (Minneapolis, MN)
- …and optimize Content Guru storm platform features, including call flows, IVR , skills-based routing, agent profiles, queues, and reporting dashboards; Ensure proper ... NICE, CXone, Five9, etc.) with a sound understanding of call routing, IVR design, queues, ACD, and telephony protocols Proven experience translating business needs… more
- Capgemini (Atlanta, GA)
- …integration patterns. Familiarity with telecom systems such as CRM, billing platforms, and IVR . Hands on knowledge using Gen AI, Playbooks & CCAI Insights Experience ... and Agent Assist. Google Cloud certifications (eg, Professional Cloud Developer , Contact Center AI specialization). Life at Capgemini Capgemini supports… more
- Cognizant (Cheyenne, WY)
- As a Nice CXOne Developer , you will make an impact by enhancing and optimizing Interactive Voice Response ( IVR ) systems to deliver seamless customer service ... **In this role, you will:** . Develop and enhance IVR systems using NICE CXone Studio. . Design, implement,...logic and workflows. . Integrate REST APIs with the IVR system for data exchanges and third-party integrations. .… more
- Capgemini (New York, NY)
- Genesys Senior Developer / Functional Consultant At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, ... Description - Grade Specific** We are looking for a highly experienced Genesys Senior Developer / Functional Consultant with 5 to 9 years of hands-on experience in… more
- Cognizant (Louisville, KY)
- As a Google CCAI Developer , you will make an impact by designing and implementing intelligent systems using Google's Contact Center AI (CCAI) platform to deliver ... , including intents, entities, and voice/chatbot experiences. + Build and integrate IVR systems, call routing, and CRM solutions, leveraging APIs and webhooks for… more
- Leidos (Baltimore, MD)
- …Connect Developer experience + Extensive experience and knowledge with IVR , Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat + Experience with ... **Description** Leidos is seeking a Senior AWS Connect Developer to be part of the mission solution...65 million American lives per month.The Senior AWS Connect Developer will serve as the Lead Developer … more
- Resideo (Aurora, IL)
- …and optimize Content Guru storm(R) platform features, including call flows, IVR , skills-based routing, agent profiles, queues, and reporting dashboards; Ensure ... NICE, CXone, Five9, etc.) with a sound understanding of call routing, IVR design, queues, ACD, and telephony protocols + Proven experience translating business… more
- Capgemini (Atlanta, GA)
- …integration patterns. . Familiarity with telecom systems such as CRM, billing platforms, and IVR . . Hands on knowledge using Gen AI, Playbooks & CCAI Insights . ... and Agent Assist. . Google Cloud certifications (eg, Professional Cloud Developer , Contact Center AI specialization). **Life at Capgemini** Capgemini supports all… more
- CVS Health (New York, NY)
- …skills a plus) + Working knowledge of AMPscript + Salesforce Platform Developer certification preferred, with an understanding of how journeys function in Salesforce ... messaging, deliverability); as well as best practices in direct mail, SMS, phone call/ IVR , and mobile/SMS messaging + Strong quantitative skills and desire to make… more
- The Cigna Group (Santa Monica, CA)
- …enterprise-wide capabilities that power personalization and omnichannel engagement across Email, SMS, IVR , Bot, and more. Your role spans strategy and execution: * ... decisions with ROI and migration execution. * Proven record improving developer experience and driving adoption (docs, samples, enablement) with measurable platform… more
- Capgemini (El Paso, TX)
- …Knowledge Management (KM), Quality Assurance (QA), Training, Technology (CRM/KM, IVR /ACD, WFM, QM, etc.), Performance Management, Financial Management, Contract ... Management, Vendor Management, etc. + Process Improvement methodologies + A passion and desire to improve CX and support clients on their journey **Minimum 5 to 10 years of consulting experience** or other relevant experience related to successful delivery of… more
