- EchoStar (Englewood, CO)
- …Define and own the product vision, strategy, and roadmap for our IVR and Chat conversational AI platforms. Identify opportunities, customer needs, and business ... value to prioritize features and initiatives AI Chat & IVR Agent Design & Configuration: Lead the design, configuration, and ongoing management of generative AI… more
- Teleperformance USA (Salt Lake City, UT)
- …2 to 4 years of experience as an account manager , account coordinator or project manager preferably working with IVR applications or in the contact ... and responsible for implementation and lifecycle maintenance of client IVR programs. This position is 100% work at home....scripts Track and manage scope, schedule and costs for project implementation Manage tasks and deliverables from client to… more
- Delta Air Lines, Inc. (Atlanta, GA)
- …our digital communication ecosystem and deliver next-generation conversational experiences. As Manager - Conversational Design you will lead and grow a team ... team's work aligns with user needs, brand standards, and enterprise goals. As Manager , Conversational Design, you will set the strategic direction for a growing team… more
- PwC (Tampa, FL)
- …of innovative Customer Interaction and Contact Center AI solutions. As a Senior Manager you will serve as a strategic advisor, leveraging your knowledge to guide ... cross-functional teams through every project phase, driving project success. This role...for customer journey from intent recognition through resolution, across IVR and Agent tools Improving customer engagement and satisfaction… more
- System One (Washington, DC)
- Senior Technical Project Manager Remote but must be local to the Washington, DC metro area Compensation: $80-85/hr W2 US Citizenship required to obtain a Public ... Service Cloud; PMP Certification. We are seeking a highly skilled Senior Technical Project Manager to lead the planning, execution, and delivery of Salesforce… more
- Leidos (Gaithersburg, MD)
- **Description** We are seeking a highly skilled **Senior Technical Project Manager ** to lead the planning, execution, and delivery of Salesforce CRM and Contact ... such as CCaaS, CRMs, telephony systems, and related platforms. The Senior Technical Project Manager will be responsible for managing contact center technology… more
- Dow Jones (Princeton, NJ)
- …excellence during every customer interaction. **About the Role:** Reporting into the Manager , Projects and Continuous Improvement, this role will handle project ... champion for DJCS self-service tools. **You Will:** + Manage hands-on project lifecycle from ideation through implementation, including: Project intake:… more
- NJ Transit (Newark, NJ)
- Project Manager , Digital Commerce Information Technology Job Description: Move forward with us! At NJ TRANSIT, you'll join us in transforming the third-largest ... Mobile applications, Web Applications and Passenger Communications. Uses effective project management methodology and culture for both internal and external… more
- Teleperformance USA (AR)
- …**2 to 4 years of experience as an account manager , account coordinator or project manager preferably working with IVR applications or in the contact ... technical team and responsible for implementation and lifecycle maintenance of client IVR programs.** **This position is 100%** **work** **at home.** **Must be**… more
- Liberty Utilities (Joplin, MO)
- Program Manager , Self-Service (Utility Customer Service) LU Service Corp. Joplin, MO, US, 64804 **Our purpose is sustaining energy and water for life, and it is ... the goal outcome and how we achieve it.** **Purpose** The Program Manager , Self-Service will plan and execute initiatives/projects that support established non-live… more
- Robert Half The Creative Group (Minneapolis, MN)
- …a large national healthcare-focused organization, in the search for a Communications Manager to join their clinical outreach team. This role supports the delivery ... CST (Mon-Fri) Pay Rate: $48-50/hour Position Overview The Communications Manager will play a key role in managing and...print and digital channels, including mail, fax, SMS, email, IVR , and EMR messaging. This individual will work closely… more
- Public Storage (Plano, TX)
- …New York Stock Exchange. **Job Description** We are seeking a seasoned Sr. Manager of Contact Center Technical Solutions to support the strategic roadmap and ... in driving innovation, scalability, and operational excellence across voice, chat, IVR , WFM, analytics, CRM, and AI/ML platforms. As a cross-functional leader,… more
- Dow Jones (Princeton, NJ)
- …the Role** You will be based at our New Jersey office reporting to the Manager , Projects and Continuous Improvement. Key Focus Areas are: + Project coordination ... of DJCS self-service tools. **You Will:** + Establish the coordination of project activities and ensure the quality, timeliness, and integrity of ongoing projects… more
- ABBTECH Professional Resources, Inc. (VA)
- We are seeking a highly skilled IT Project Manager to lead the planning, execution, and delivery of Salesforce CRM and Contact Center modernization initiatives ... technologies such as CCaaS, CRMs, telephony systems, and related platforms. The IT Project Manager will be responsible for managing contact center technology… more
- Delta Air Lines, Inc. (Atlanta, GA)
- …our digital communication ecosystem and deliver next-generation conversational experiences. As Manager - Conversational Design you will lead and grow a team ... team's work aligns with user needs, brand standards, and enterprise goals. As Manager , Conversational Design, you will set the strategic direction for a growing team… more
- Insight Global (Los Angeles, CA)
- …and associated peripherals such as Contact Centers, Interactive Voice Responses ( IVR ) and Computer Telephony Integration (CTI) applications which have received ... manner. Applications will include voice mail special designs, automated attendants, IVR Systems, Voice Recognition Units, CTI, Radio Frequency, and other voice… more
- Hawaiian Electric (Honolulu, HI)
- …a variety of company needs, be it text for rate case or project filings, responses to information requests from interveners, cost benefit analyses, department/team ... IS-U, Billing, Finance, Device Management, Bill Print, Meter Reading, IVR , Streamserve/Exstream, Customer Communication Presentment, Mail Presort, SuccessFactors, HR… more
- Capgemini (Dallas, TX)
- …Your role will involve driving operational excellence, financial management, managing project execution, and ensuring timely delivery of contact center initiatives. ... with customers, ensuring alignment between Capgemini, partners, and client teams. + ** Project Planning & Execution:** Develop, execute, and monitor project plans… more
- FirstEnergy (NJ)
- …Utility Operations Engineering Services organization. This includes collaborating with Manager , Work Management to establish and monitor organizational goals, ... and submitting requests for outages in the Outage Management Database (reverse IVR ) + Defining, coordinating and assuring the availability of the materials,… more
