- TEKsystems (Lansing, MI)
- …ability to manage multiple stakeholders. * Coordinate and perform release planning, development , testing, and releases on multiple agencies IVR enhancements. * ... description: NICE CXONE InContact Contact Center Engineer -- This is a technical lead role working with cross-functional teams and agency business teams to support… more
- Vanguard (Wayne, PA)
- In this role, you are responsible for: Leadership and Management: + Lead , mentor, and manage a team of engineers, fostering a collaborative and high-performance work ... plans for contact center technology enhancements and improvements. + Technology Development and Implementation: + Design, develop, and implement advanced contact… more
- Amazon (Redmond, WA)
- …Scientist with a background in AI, Gen AI, Machine Learning, NLP, to lead delivering best in class automated customer service and business analytic solutions for ... an Applied Scientist, you will be responsible for the development , fine-tuning, and evaluation of AI models that power...evaluation of AI models that power our chatbot and IVR solutions. Your work will ensure the chatbot and… more
- Eliassen Group (Westlake, TX)
- …hr. w2 **Responsibilities:** The main responsibility of the team is to lead initiatives which improve the operational stability and availability of the applications ... leading technology environment stability and availability. * Proven experience working with IVR , VoIP and Call Center technologies (on-prem or cloud) * Experience… more