- LA Care Health Plan (Los Angeles, CA)
- …of Call Center, Converge IVR /CVP, In House WebEx, Right fax, Cisco Universal Call Manager and UCCE / PCCE with an emphasis on CVP Scripting. Assist in ... Keeps current on latest technologies and best practices. Lead project teams through implementation of large, complex projects from...IVR /CVP, AT&T Connect Conferencing, Right fax, Cisco Universal, Call Manager , WebEx, IM and UCCX. Applies… more
- Medtronic (Minneapolis, MN)
- …that Change Lives** The Neuromodulation and Pelvic Health (NMPH) Customer Care Sr. IT Project Lead is a member of the NMPH Customer Care Operations team and is ... of our IT systems and processes. The Sr. IT Project Lead will provide technical and project ...for various systems and execute administrative agent management, develop IVR scripts, outbound dialers and SMS. This role will… more
- Insight Global (Phoenix, AZ)
- …8 years experience in a delivery management role. Proven experience as a Delivery Manager , Project Manager , or similar role in contact center ... Job Description As a Delivery Manager in the bank, you are responsible for...Contact Center operations to enhance phone & messaging platforms, IVR , call routing, AI/bots, client and associate-facing… more
- NJ Transit (Newark, NJ)
- …analysis of data from Trapeze PASS and associated modules and systems, including call distribution, recording systems and IVR systems. Provides leadership in ... Assistant General Manager Operations, Access Link Light Rail & Contract...our team!! Roles & Responsibilities: + Oversee the Operations Call Center, which involves the planning, management, and monitoring… more
- State of Massachusetts (MA)
- …and maintenance efforts.** The*Application Development & Support Supervisor*will act as the project manager for small to mid-size projects following the MassDOT ... a Service) platform for services such as - Automatic call distribution (ACD), interactive voice response ( IVR ),...projects directly and in a matrix environment through a project management capacity * Perform project management… more
- Calabrio (Minneapolis, MN)
- …IP telephony vendors such as Cisco, Avaya, or Nortel (eg, agent desktop, IP- IVR , instant messaging, workforce management, call recording). Core Competencies: + ... turning data into actionable insights with lightning speed. We are seeking an Escalation Manager to join our growing team. In this role, you will serve as a… more
- Sprinklr (TX)
- …**Job Description** Working on the **Platinum Support Team** the **Support Account Manager ** is the main technical support contact serving Sprinklr's largest and ... brands to deliver excellent customer support experience. **Platinum Support Account Manager ** also acts as an internal escalation point, collaborating with Sales,… more
- First Horizon Bank (Charlotte, NC)
- …Charlotte, NC; Raleigh, NC; Jacksonville, FL **Summary of Position** The CRM Enablement Manager is a member of the Marketing and CX organization, reporting to the ... Data Platforms: Salesforce Data Cloud, D&B Hoovers, RevUp ABX * Contact Center: Call Center platforms (ex: Genesys, Amazon Connect, Avaya) familiarity with NLP or… more
- U-Haul (Phoenix, AZ)
- …and Contact Center migration, setup and Flow design and configuration . Cisco Call Manager installs and upgrades, configure and manage DRS backups, Calling ... and Finesse . Cisco Unified Contact Center Enterprise (UCCE) IVR scripting with ICM and CVP using Call...using CUIC and Data Bricks. . Informix Databases with Call Manager and CVP Report Server .… more
- Amentum (Fort Shafter, HI)
- …SBC. + Experience with: + Cisco Unity Connection (CUC) + Cisco Unified Communications Manager ( call routing) and or Avaya Aura soft switches. + Cisco Meeting ... + Implementing and supporting BGP routing protocols. + Contact center platform and IVR scripting. + Hands-on experience supporting Cisco Call Managers, Unity,… more
- Henry Ford Health System (Detroit, MI)
- DESCRIPTION: Working under general direction of the Project Manager , Manager or the Director: Leads the overall architecture for the Genesys ecosystem and ... the Genesys Application Support Developers and Configuration Specialists. + Creates project documentation such as high-level designs, project planning, design… more
- Nestle (Solon, OH)
- …identifying possible coaching opportunities + Maintains automated consumer information applications ( IVR ) content - facilitates updates as needed + Reviews and ... Marketing Calendar **Provides back up to other CES Specialist(s) and/or Manager (s) as requested** + Requires after-hours/weekend support on occasion **Subject Matter… more