- Vanguard (Wayne, PA)
- …Collaborate with cross-functional teams to integrate contact center technologies with other business systems . Project Management: + Lead and manage multiple ... to understand their needs and ensure technology solutions meet business requirements. + Communicate effectively with senior ...in a leadership role. Strong knowledge of contact center systems and technologies, including ACD, IVR , CRM,… more
- The Cigna Group (Bloomfield, CT)
- …experience a plus. + Knowledge of member services and call center operations systems and processes strongly preferred. Knowledge of IVR and AOM processes ... of key operations accountabilities associated with all regulated lines of business including Medicare, Medicaid, and Marketplace (Exchange / Health Care Reform).… more
- Southern California Edison (Rosemead, CA)
- …:** : Understand their vision, ambition and KPIs and translate it into narratives, business and technology roadmaps. As a ** Senior Solutions Architect - Customer ... **Join the Clean Energy Revolution** Become a ** Senior Solutions Architect - Customer Service** at Southern...Data, Security, Server, Networks or Storage + Aligns with Business and Systems Analysts to understand the… more
- ElectriCities of North Carolina (Huntersville, NC)
- …and maintains the Town of Cornelius' and the Town of Huntersville's electric systems in an economical, efficient, safe, and reliable manner as contracted for in ... necessary for the operation and maintenance of the Towns' Electric Systems along with constructing, installing, operating, and maintaining each Towns' Electric… more
- JPMorgan Chase (Columbus, OH)
- …of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your ... be best-in-class. As a Risk Management - Fraud Risk Senior Officer - Senior Associate in the...responsible for identifying authentication gaps and controls required in IVR , Branch and Phone channels. This team caters across… more
- Charles Schwab (Austin, TX)
- …Services (STS) Portfolio & Project Management (PPM) organization partners with Business and Technology Leaders to prioritize and execute technology work for ... strategic business sponsored initiatives, enhancements, as well as standard technology operations, production support, and technology enablement to ensure STS… more
- Leidos (Reston, VA)
- …Copilot; Google Workspace; Communication Platforms; Contact Center Solutions and ACD/ IVR systems . *Artificial Intelligence and Automation: Moveworks, AWS ... Tools; Human-Centered Design, Service Portal, and Advanced Knowledge Management Systems . *Observability and Digital Experience Monitoring. *Digital Accessibility: WCAG… more
- State of Massachusetts (MA)
- …development, business analysis, etc.) * Familiarity with contact center systems (phones, IVRs, Call recording etc.) and contact center applications such as ... of successful management of development and deployment of IT projects that meet business requirements * Experience with IVR applications and managed services *… more
- USAA (San Antonio, TX)
- …in our Digital voice and chat platforms which includes the IVR (Interactive Voice Response), Virtual Assistant (chatbot), and Predictive Search. Additionally, ... **What you'll do:** + Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities,… more
- Walgreens (Deerfield, IL)
- …develop operational solutions. + Coaches, mentors, guides, and provides oversight to less senior Business Analysts. + Maintains and ensures knowledge of best ... assistant (chatbot) and ongoing Natural Language Understanding (NLU) training on chat/ IVR bots to ensure improved intelligence and a frictionless user experience.… more
- Capgemini (Orlando, FL)
- …of general data center (Nexus, F5 load balancers, NDFC), voice (PBX's, IVR 's, VoIP), security (firewalls, access control systems , ACL's), wireless (controllers, ... around the world, we have used technology to enable business transformation for more than 50 years. We address...www.capgemini.com Position Overview: The available position is for a Senior Director of Network Operations to support a major… more
- CHS Inc. (Inver Grove Heights, MN)
- …and technologies to the organization as we modernize and transform the business . This role will be accountable for the formal supervisory responsibilities of ... MN._** **Responsibilities** + Supervise daily activities of team members (Experienced, Senior and Expert level Voice Infrastructure Engineers). + Responsible for… more
- Huron Consulting Group (Chicago, IL)
- …growth, optimize internal processes and deliver better consumer outcomes. Health systems , hospitals and medical clinics are under immense pressure to improve ... adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare… more
- Huron Consulting Group (Chicago, IL)
- …growth, optimize internal processes and deliver better consumer outcomes. Health systems , hospitals and medical clinics are under immense pressure to improve ... adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare… more
- Huron Consulting Group (Chicago, IL)
- …growth, optimize internal processes and deliver better consumer outcomes. Health systems , hospitals and medical clinics are under immense pressure to improve ... adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare… more