- EchoStar (Englewood, CO)
- …AI product management Experience with IVR design and optimization, including speech recognition and text-to- speech technologies Experience with A/B ... management of generative AI agents for both chat and IVR channels. This includes expertise in intent recognition...a strong emphasis on prompt engineering Experience in managing project timelines and delivering solutions in an agile environment… more
- ABBTECH Professional Resources, Inc. (Sterling, VA)
- …IVR , CTI, WFM, Call Recording/Quality Monitoring, Performance Management, eLearning, Intelligent IVR / speech recognition . + Experience in recruiting and ... We are seeking a highly skilled IT Project Manager to lead the planning,...Center technology deployments (NICE CXone or Amazon Connect) including IVR design, call routing, self-service automation, and CRM integration.… more
- PwC (Tampa, FL)
- …and development of innovative Customer Interaction and Contact Center AI solutions. As a Senior Manager you will serve as a strategic advisor, leveraging your ... drive business development initiatives Interact with clients at a senior level to secure project success Provide...to create end-to-end solutions for customer journey from intent recognition through resolution, across IVR and Agent… more
- System One (Washington, DC)
- Senior Technical Project Manager Remote but must be local to the Washington, DC metro area Compensation: $80-85/hr W2 US Citizenship required to obtain a ... Cloud; PMP Certification. We are seeking a highly skilled Senior Technical Project Manager to...CTI, WFM, Call Recording/Quality Monitoring, Performance Management, eLearning, Intelligent IVR / speech recognition . * Experience in… more
- Leidos (Gaithersburg, MD)
- **Description** We are seeking a highly skilled ** Senior Technical Project Manager ** to lead the planning, execution, and delivery of Salesforce CRM and ... in technologies such as CCaaS, CRMs, telephony systems, and related platforms. The Senior Technical Project Manager will be responsible for managing… more
- Public Storage (Plano, TX)
- …on the New York Stock Exchange. **Job Description** We are seeking a seasoned Sr . Manager of Contact Center Technical Solutions to support the strategic roadmap ... in driving innovation, scalability, and operational excellence across voice, chat, IVR , WFM, analytics, CRM, and AI/ML platforms. As a cross-functional leader,… more
- Insight Global (Los Angeles, CA)
- …effective manner. Applications will include voice mail special designs, automated attendants, IVR Systems, Voice Recognition Units, CTI, Radio Frequency, and ... and associated peripherals such as Contact Centers, Interactive Voice Responses ( IVR ) and Computer Telephony Integration (CTI) applications which have received… more
