- Resideo (Minneapolis, MN)
- …and optimize Content Guru storm platform features, including call flows, IVR , skills-based routing, agent profiles, queues, and reporting dashboards; Ensure proper ... HAVE: 3+ years of experience in administering a cloud-based contact center solution ( Genesys , NICE, CXone, Five9, etc.) with a sound understanding of call routing, … more
- Capgemini (New York, NY)
- …recognition technologies from vendors like Amazon, Genesys , and Nuance. + Leverage Genesys Developer APIs for WFM, Reporting, and Analytics. + Work across ... Genesys Senior Developer / Functional Consultant...of hands-on experience in developing and implementing multichannel self-service IVR and OmniChannel Orchestration Routing using Genesys … more
- Resideo (Aurora, IL)
- …and optimize Content Guru storm(R) platform features, including call flows, IVR , skills-based routing, agent profiles, queues, and reporting dashboards; Ensure ... + 3+ years of experience in administering a cloud-based contact center solution ( Genesys , NICE, CXone, Five9, etc.) with a sound understanding of call routing, … more
- Capgemini (El Paso, TX)
- …Knowledge Management (KM), Quality Assurance (QA), Training, Technology (CRM/KM, IVR /ACD, WFM, QM, etc.), Performance Management, Financial Management, Contract ... Contact Center Technology platforms predominantly having worked on **Amazon Connect,** Genesys cloud etc. with additional experience is contact center platforms… more
